Support Board
Date/Time: Fri, 14 Mar 2025 12:27:46 +0000
No Data for CL via Rithmic- data works in R|Trader
View Count: 150
| [2025-01-29 14:22:19] |
| BenjaminR - Posts: 172 |
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Engineering: Since Monday, I've had no live Data for CL via Rithmic- data works in R|Trader. I've updated to the latest version. I've checked that the symbol is correct (CLH5.NYMEX). I've deleted all data & redownloaded it. I've opened a fresh chart. Nothing changes- but connecting to the same account via R|Trader shows I have data. Please advise, Thank you. |
| [2025-01-29 16:47:39] |
| John - SC Support - Posts: 38653 |
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As of version 2728, we no longer support data from Rithmic. Refer to the following: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2728 Therefore, if you are wanting the data from Rithmic, you would have to downgrade to version 2727 or lower. Refer to the following instructions for this: Software Download: Full Control Rollback Procedure You are setup to get data for the CME Exchange from our Denali Exchange Data Feed. Therefore, if you want to get your data for CL from us, then you would just need to activate one of the NYMEX exchanges at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Keep in mind, the exchange fees are not pro-rated, so if you activate an exchange today (January 29, 2025) you will pay the full price for that exchange to get the data for the remainder of January. Then you will pay again on February 1, 2025 for the month of February. So you might want to wait until February 1, 2025 before activating a new exchange. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-29 20:40:39] |
| BenjaminR - Posts: 172 |
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Thank you, John. Be advised, I rolled back to v2727 & it still didn't work; however, v2726 did the trick. I do often read the release notes- but not 100% of the time, or not always thoroughly. I recall seeing the ability to change study identifiers, which is a great addition, by the way, & I see that the Rithmic support discontinuation notification was in that one. Sorry I missed it! |
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