Support Board
Date/Time: Thu, 30 Jan 2025 06:07:57 +0000
Market Statistics Not Working
View Count: 35
| [2025-01-28 17:42:56] |
| User624595 - Posts: 226 |
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Is there a problem with the market stats feed? Disconnect and reconnect is not resolving. Connection and other realtime data continues to work. HD Request # 626 | Downloading Intraday chart data for DECL-NYSE to the file DECL-NYSE.scid. Service: statscalc | 2025-01-28 12:28:11.024 HD Request # 626 | Download start date-time: 2025-01-27 19:14:00.000000. File last date-time: 2025-01-27 19:14:00.000000 | 2025-01-28 12:28:11.024 HD Request # 626 | Using server: ds12.sierracharts.com port 10150 | 2025-01-28 12:28:11.024 Error getting address info for ds12.sierracharts.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. | 2025-01-28 12:28:11.025 Socket (3) | CloseSocket call. | 2025-01-28 12:28:11.025 Socket (0) | CloseSocket call. | 2025-01-28 12:28:11.025 HD Request # 626 | Error downloading historical Intraday data for DECL-NYSE. The network socket has been closed. Retrying download. | 2025-01-28 12:28:11.027 Added historical Intraday data request for DECL-NYSE to the queue. | 2025-01-28 12:28:11.027 Triggering next historical data download in queue. | 2025-01-28 12:28:11.027 Historical data download thread signaled to stop. | 2025-01-28 12:28:11.027 HD Request # 626 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for DECL-NYSE | 2025-01-28 12:28:11.027 HD Request # 626 | Completion time: 0s. | 2025-01-28 12:28:11.027 |
| [2025-01-28 18:24:15] |
| Sierra_Chart Engineering - Posts: 18187 |
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This is the issue you are having: Error getting address info for ds12.sierracharts.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. | 2025-01-28 12:28:11.025
This is a DNS issue. Refer to: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#DomainNameServiceIssues Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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