Support Board
Date/Time: Wed, 27 Nov 2024 16:41:09 +0000
Can't connect to SC data feed today
View Count: 1012
| [2014-09-18 08:43:30] |
| gfs117 - Posts: 24 |
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Hi, This morning I can't connect to the SC data feed (both CME and Eurex are not working). Yesterday everything worked fine. HD Request # 3 - Downloading Intraday chart data for ZN-201412-ECBOT to the file ZN-201412-ECBOT.scid. Service: cbot | 2014-09-18 10:40:05
HD Request # 3 - Download start Date-Time: 2014-09-18 10:37:58.0 | 2014-09-18 10:40:05 HD Request # 3 - Using server: scdf1.sierracharts.com port 10149 | 2014-09-18 10:40:05 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-09-18 10:40:05 The network socket is connected. | 2014-09-18 10:40:05 HD Request # 3 - Sending historical data logon request message. | 2014-09-18 10:40:05 Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-09-18 10:40:08 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-09-18 10:40:08 Sierra Chart - Logon error from server : Not authorized. | 2014-09-18 10:40:08 Socket has been shutdown and closed. | 2014-09-18 10:40:08 Sierra Chart: Disconnected from the server. | 2014-09-18 10:40:08 Sierra Chart: Data feed disconnected. Will reconnect. | 2014-09-18 10:40:08 Using username 0 | 2014-09-18 10:40:10 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-09-18 10:40:10 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-09-18 10:40:10 The network socket is connected. | 2014-09-18 10:40:10 SC Exchange Data: Connected to server. | 2014-09-18 10:40:10 SC Exchange Data: Sending logon request message. | 2014-09-18 10:40:10 Chart #1 has tagged chart #2 for full recalculation. Chartbook: CB-04-ES.cht | 2014-09-18 10:40:16 Chart #1 has tagged chart #2 for full recalculation. Chartbook: CB-04-ES.cht | 2014-09-18 10:40:16 Chart #1 has tagged chart #2 for full recalculation. Chartbook: CB-04-ES.cht | 2014-09-18 10:40:16 Chart #2 is performing a full recalculation because it has been tagged. Chartbook: CB-04-ES.cht | 2014-09-18 10:40:16 DTC - Server protocol version: 4. Client protocol version: 3. There is a protocol mismatch! | 2014-09-18 10:40:27 Socket has been shutdown and closed. | 2014-09-18 10:40:27 The network socket for historical data has been closed. | 2014-09-18 10:40:27 HD Request # 3 - Error downloading historical Intraday data for ZN-201412-ECBOT. Historical data logon error: Logon rejected due to authorization failure. | 2014-09-18 10:40:27 HD Request # 3 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ZN-201412-ECBOT | 2014-09-18 10:40:27 HD Request # 4 - Downloading Intraday chart data for ZN-201412-ECBOT to the file ZN-201412-ECBOT.scid. Service: cbot | 2014-09-18 10:40:27 HD Request # 4 - Download start Date-Time: 2014-09-18 10:37:58.0 | 2014-09-18 10:40:27 HD Request # 4 - Using server: scdf2.sierracharts.com port 10149 | 2014-09-18 10:40:27 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-09-18 10:40:27 The network socket is connected. | 2014-09-18 10:40:27 HD Request # 4 - Sending historical data logon request message. | 2014-09-18 10:40:27 Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-09-18 10:40:37 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-09-18 10:40:37 Sierra Chart - Logon error from server : Not authorized. | 2014-09-18 10:40:37 Socket has been shutdown and closed. | 2014-09-18 10:40:37 Sierra Chart: Disconnected from the server. | 2014-09-18 10:40:37 Sierra Chart: Data feed disconnected. Will reconnect. | 2014-09-18 10:40:37 Using username 0 | 2014-09-18 10:40:39 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-09-18 10:40:39 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-09-18 10:40:39 The network socket is connected. | 2014-09-18 10:40:39 SC Exchange Data: Connected to server. | 2014-09-18 10:40:39 SC Exchange Data: Sending logon request message. | 2014-09-18 10:40:39 HD Request # 4 - Requesting Intraday data. Start Date-Time: 2014-09-18 10:37:58. Record interval: 0 . Symbol: ZNZ4 | 2014-09-18 10:40:48 HD Request # 4 - Decompressing data. | 2014-09-18 10:40:48 HD Request # 4 - Receiving Intraday data for ZN-201412-ECBOT starting at 2014-09-18 10:37:58 | 2014-09-18 10:40:48 HD Request # 4 - Timestamp of first Intraday data file record written: 2014-09-18 10:38:51 | 2014-09-18 10:40:48 Socket has been shutdown and closed. | 2014-09-18 10:40:48 The network socket for historical data has been closed. | 2014-09-18 10:40:48 HD Request # 4 - Received 251 records from 2014-09-18 10:37:58 to 2014-09-18 10:40:24 (2.4 minutes) and wrote 250 records for ZN-201412-ECBOT | 2014-09-18 10:40:48 HD Request # 4 - Intraday download COMPLETE for ZN-201412-ECBOT. Completion time: 21s | 2014-09-18 10:40:48 Real-time Intraday chart data file updates started for ZN-201412-ECBOT | 2014-09-18 10:40:48 HD Request # 5 - Downloading Intraday chart data for YM-201412-ECBOT to the file YM-201412-ECBOT.scid. Service: cbot | 2014-09-18 10:40:48 HD Request # 5 - Download start Date-Time: 2014-09-17 19:15:06.0 | 2014-09-18 10:40:48 HD Request # 5 - Using server: scdf1.sierracharts.com port 10149 | 2014-09-18 10:40:48 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-09-18 10:40:48 The network socket is connected. | 2014-09-18 10:40:48 HD Request # 5 - Sending historical data logon request message. | 2014-09-18 10:40:48 Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-09-18 10:41:05 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-09-18 10:41:05 Sierra Chart - Logon error from server : Not authorized. | 2014-09-18 10:41:05 Socket has been shutdown and closed. | 2014-09-18 10:41:05 Sierra Chart: Disconnected from the server. | 2014-09-18 10:41:05 Sierra Chart: Data feed disconnected. Will reconnect. | 2014-09-18 10:41:05 Using username 0 | 2014-09-18 10:41:07 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-09-18 10:41:07 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-09-18 10:41:07 The network socket is connected. | 2014-09-18 10:41:07 SC Exchange Data: Connected to server. | 2014-09-18 10:41:07 SC Exchange Data: Sending logon request message. | 2014-09-18 10:41:07 DTC - Server protocol version: 4. Client protocol version: 3. There is a protocol mismatch! | 2014-09-18 10:41:09 Socket has been shutdown and closed. | 2014-09-18 10:41:09 The network socket for historical data has been closed. | 2014-09-18 10:41:09 HD Request # 5 - Error downloading historical Intraday data for YM-201412-ECBOT. Historical data logon error: Logon rejected due to authorization failure. | 2014-09-18 10:41:09 HD Request # 5 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YM-201412-ECBOT | 2014-09-18 10:41:09 HD Request # 6 - Downloading Intraday chart data for YM-201412-ECBOT to the file YM-201412-ECBOT.scid. Service: cbot | 2014-09-18 10:41:09 HD Request # 6 - Download start Date-Time: 2014-09-17 19:15:06.0 | 2014-09-18 10:41:09 HD Request # 6 - Using server: scdf2.sierracharts.com port 10149 | 2014-09-18 10:41:09 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-09-18 10:41:09 The network socket is connected. | 2014-09-18 10:41:09 HD Request # 6 - Sending historical data logon request message. | 2014-09-18 10:41:09 HD Request # 6 - Requesting Intraday data. Start Date-Time: 2014-09-17 19:15:06. Record interval: 0 . Symbol: YMZ4 | 2014-09-18 10:41:30 HD Request # 6 - Decompressing data. | 2014-09-18 10:41:30 HD Request # 6 - Receiving Intraday data for YM-201412-ECBOT starting at 2014-09-17 19:15:06 | 2014-09-18 10:41:30 HD Request # 6 - Timestamp of first Intraday data file record written: 2014-09-17 19:15:11 | 2014-09-18 10:41:30 Socket has been shutdown and closed. | 2014-09-18 10:41:31 The network socket for historical data has been closed. | 2014-09-18 10:41:31 HD Request # 6 - Received 67301 records from 2014-09-17 19:15:06 to 2014-09-18 10:41:26 (15.4 hours) and wrote 67295 records for YM-201412-ECBOT | 2014-09-18 10:41:31 HD Request # 6 - Intraday download COMPLETE for YM-201412-ECBOT. Completion time: 22s | 2014-09-18 10:41:31 Real-time Intraday chart data file updates started for YM-201412-ECBOT | 2014-09-18 10:41:31 HD Request # 7 - Downloading Intraday chart data for ZB-201412-ECBOT to the file ZB-201412-ECBOT.scid. Service: cbot | 2014-09-18 10:41:31 HD Request # 7 - Download start Date-Time: 2014-09-17 19:14:42.0 | 2014-09-18 10:41:31 HD Request # 7 - Using server: scdf1.sierracharts.com port 10149 | 2014-09-18 10:41:31 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-09-18 10:41:31 The network socket is connected. | 2014-09-18 10:41:31 HD Request # 7 - Sending historical data logon request message. | 2014-09-18 10:41:31 Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-09-18 10:41:34 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-09-18 10:41:34 Sierra Chart - Logon error from server : Not authorized. | 2014-09-18 10:41:34 Socket has been shutdown and closed. | 2014-09-18 10:41:34 Sierra Chart: Disconnected from the server. | 2014-09-18 10:41:34 Sierra Chart: Data feed disconnected. Will reconnect. | 2014-09-18 10:41:34 Using username 0 | 2014-09-18 10:41:36 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-09-18 10:41:36 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-09-18 10:41:36 The network socket is connected. | 2014-09-18 10:41:36 SC Exchange Data: Connected to server. | 2014-09-18 10:41:36 SC Exchange Data: Sending logon request message. | 2014-09-18 10:41:36 |
| [2014-09-18 09:00:12] |
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This problem has been resolved. You are also running an older version of Sierra Chart. Update when you can by selecting Help >> Download Current Version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-22 11:30:11] |
| gfs117 - Posts: 24 |
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You are also running an older version of Sierra Chart. Update when you can by selecting Help >> Download Current Version.
I've been hesitant to update to the latest versions because of the spreadsheet changes you are implementing. Will spreadsheets still function the same in the latest versions as they do in the version I'm currently using (1137)? |
| [2014-09-22 13:22:28] |
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Yes, they will function the same. There are two versions . One with New Spreadsheets and Old Spreadsheets. You will want the version with Old Spreadsheets.This is what you will get when you update with Help >> Download Current Version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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