Support Board
Date/Time: Sat, 01 Feb 2025 07:57:47 +0000
Problems with all windows after starting Sierra, goes back to normal when Sierra is closed
View Count: 73
| [2025-01-27 14:09:25] |
| trader2017 - Posts: 117 |
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I’ve been away for a month or so and just renewed my subscription and when Sierra started it intermittently froze the screens, had to try several times to End Task in the Task Manager, then started in Safe Mode and downloaded and installed the latest version. The same thing happened, so I can’t use it as of now, will try again later. As soon as I managed to close Sierra, which is not easy, because of how much everything is not able to be selected, windows, the Task Manager, End Task item, etc., everything went back to normal so I know the problem is related to Sierra. I’ve never had that problem before, at least not that I can remember.
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| [2025-01-27 22:43:28] |
| John - SC Support - Posts: 37656 |
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Are you able work with the system at this time? If you are still having a problem, when you start in Safe Mode does the problem go away? When you have this problem, are you able to interact with Sierra Chart at all? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-28 12:01:15] |
| trader2017 - Posts: 117 |
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Safe Mode did not prevent it from happening. As I said before, the updating to the new version didn’t solve the problem and later when I tried again it was worse, I had to use the button on the computer to force a shut down. So today I thought I better do a completely new installation, so I made a backup of everything important and deleted the entire Sierra Chart folder and downloaded and installed the latest version and so far, that seems to have worked to solve the problem. I’ve been away for awhile but before leaving I had written about the fact that when I updated to the new version awhile back Sierra would no longer open the two other instances automatically, but the previous version did, so I had gone back to that previous version. Today having deleted everything before the new installation that problem was solved at least temporarily and the main program, and the two extra instances all open automatically. But then when I replaced the Sierra4.config file with the ones that belonged to the Main Program, Instance 2 and Instance 3, they again would not open automatically. I tried adding to the General Settings on Instances 2,3 to run on Startup. I don’t think I need to do that for the Instances’ confiq file but tried that and that didn’t work as well. So I went back to having that field blank on the Instances’ 2 and 3 General Settings. I will have to open each instance manually, which is okay for now as I need my previous Sierra4.config file because I have made so many changes to the colors and toolbars that I don’t want to start with a new config file just to have the instances open at startup. As I opened the Sierra support board from the help menu, to post this message, it all started again, everything began to slow down, the mouse moved differently, could not select various things, could not type in MS Word where I compose these messages before posting them here, so I quickly shut down Sierra, and then everything works fine. I opened Chrome not going through the link from Sierra and it opened as usual, did not cause a problem. I’m posting this now while Sierra is closed and will write again later with updates. Date Time Of Last Edit: 2025-01-28 12:01:52
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| [2025-01-28 15:07:15] |
| Sierra_Chart Engineering - Posts: 18206 |
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We definitely do not recommend doing this. It is not the right solution: So today I thought I better do a completely new installation,
Refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart We do not need any further information about the problem. It is not going to help us. This is a system specific issue. You need to resolve your problems on your system. This is a system issue: As I opened the Sierra support board from the help menu, to post this message, it all started again, everything began to slow down, the mouse moved differently, could not select various things, could not type in MS Word where I compose these messages before posting them here, so I quickly shut down Sierra, and then everything works fine. I opened Chrome not going through the link from Sierra and it opened as usual, did not cause a problem.
If a sub instance is not automatically opening, through this setting: General Settings Window: Instances to Run on Startup (Global Settings >> General Settings >> General >> New Instances) Check the Window >> Message Log for any errors related to starting the instance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-01-28 15:14:13
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