Support Board
Date/Time: Tue, 22 Apr 2025 10:29:17 +0000
black screen
View Count: 193
| [2025-01-21 09:34:56] |
| User310339 - Posts: 2 |
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hi i can't see the charts, i connected rithmic with the firm daytraders prop but i see the black screen
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nero.png| [2025-01-21 10:00:07] |
| ticinotrader - Posts: 412 |
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Check Edit > Translate Symbols to Current Service option.
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| [2025-01-21 14:03:33] |
| User310339 - Posts: 2 |
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I tried but it doesn't work, I noticed that the DOM is also immobile. Feed on other platforms works fine |
| [2025-01-21 18:28:40] |
| John - SC Support - Posts: 39395 |
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Our guess is that you recently updated and the newer versions of Sierra Chart (v 2728 and higher) do not have support for Rithmic data. Since you are also not setup to get the data from our Denali Exchange Data Feed, you would not having the issue you are. Refer to the following regarding the Rithmic data change: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2728 You will need to do one of these items: - Downgrade to version 2727 or lower and continue to use the Rithmic data. Refer to the following: Software Download: Full Control Rollback Procedure - Setup the Denali Exchange Data feed in order to get the real-time data. For the CME Group, follow these instructions: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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