Support Board
Date/Time: Thu, 13 Mar 2025 22:07:46 +0000
No Live Market Data Feed
View Count: 98
| [2025-01-14 17:34:45] |
| User433445 - Posts: 2 |
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I am having trouble receiving live market data through Rithmic. They say that all is good on their end, that the market data is allowed and that the problem is with me. I am connected to the account and can see the account on my DOM account selection box. The data is frozen to the moment I last closed Sierra Chart last Friday 10/01/25. The symbol is translated to the Rithmic language so this is not the issue. The Firewall shouldn't be an issue as I checked that SC is allowed through it. I switched to SC Data to try and see if I would receive any data or not and I am receiving delayed data for today 14/01/25. Please help. |
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| [2025-01-14 18:45:35] |
| John - SC Support - Posts: 38653 |
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With version 2728 and higher we no longer support market data from Rithmic. Refer to the following: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2728 You can do one of two things: 1. Roll back to version 2727 or lower to continue to get the Rithmic data. Refer to the following: Software Download: Full Control Rollback Procedure 2. Use our Denali Exchange Data Feed for your data. Refer to the following: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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