Support Board
Date/Time: Wed, 05 Feb 2025 14:40:33 +0000
Cant take buy sell trades
View Count: 145
| [2025-01-10 12:01:44] |
| Serajeddean - Posts: 5 |
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Hello, I hope your ok. I managed to connect my charts and delayed data to practice, but the simulation mode is not working anymore, for some reason, after I reinstalled and reinstalled the charting tools that I used to use on Sierra it was taking buy sell without issues but now I tried to reset simulation and to off and on but nothing happened, it is like the data window buttons not working, even my keyboard shortcuts not working to take the buy sell trades. Kind regards, Seraj. |
| [2025-01-10 15:26:15] |
| Sierra_Chart Engineering - Posts: 18279 |
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Update Sierra Chart to the current version. Instructions: Software Download: Fast Update After the update: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-15 13:55:25] |
| DonM - Posts: 4 |
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Hi - I have the same problem. Was working on previous version (Not known). Updated to latest this morning no SIM trading. I make orders and when they fill they disappear. log file attached. |
 sierralog.rtf - Attached On 2025-01-15 13:53:33 UTC - Size: 119.58 KB - 27 views |
| [2025-01-15 17:34:49] |
| John - SC Support - Posts: 37728 |
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Your Message Log shows that your "Current Selected Service" is set to "SC Data". As such, you can only be in Simulation Mode. What kind of order are you entering? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-15 20:32:33] |
| DonM - Posts: 4 |
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sim only - yes was aware of that. limit orders - off the chart. tried a few off DOM - market orders. nada. also my balance is zero'd out. see attached file. |
Private File Attachment Deleted. |
| [2025-01-15 22:38:07] |
| John - SC Support - Posts: 37728 |
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The zeros in the Chart Stats tab just reflect that no trades have been taken. This is normal and matches what you have been stating. For any chart, please check if the option for "Trade >> Attach Trade Window to Chart" has a checkmark next to it. If not, then select this option to attach the Trade Window to that chart. Make sure you are on the "Main" tab on the Trade Window and set the following: - Selected account is "Sim1". - Use Attached Orders is not selected. - Order Type is set to "Market". - Time in Force is set to "Day". Then select the "Buy" button at the bottom of the window. If you have an issue with this order, then follow these instructions to get us your Trade Service Log: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-16 00:17:26] |
| DonM - Posts: 4 |
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interesting - I closed SC and just now restarted it and my orders are there. i guess a reboot was all it needed. |
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