Support Board
Date/Time: Wed, 05 Feb 2025 07:52:56 +0000
have not connected to my live account in many months (delay chart now)
View Count: 124
| [2025-01-06 16:16:06] |
| User257874 - Posts: 30 |
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hello, still new here. I have not been active for many months, now that I log into my live account (after many months) I see my chart (CME- package 12) is delay like 10 min, any help will be appreciated. Thanks Ralph |
| [2025-01-06 16:38:30] |
| User257874 - Posts: 30 |
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Hi, I have not been connected to my live trading account for over a month. I guess I have this delay with CME Group because of that. My clearing Firm is AMP. Do you have any instruction of how to reset this delay process? Thanks again. Ralph |
| [2025-01-06 16:48:30] |
| John - SC Support - Posts: 37728 |
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Hi, I have not been connected to my live trading account for over a month. I guess I have this delay with CME Group because of that.
In general, yes, this would be the case. But we do see that your "Verified Until" date is currently set to "2025-02-02", as you connected to your live, funded, futures trading account on 2025-01-03 at 22:30:31 UTC. The issue you are having at this time is that you do not have any exchanges currently active. You can activate an exchange for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-06 16:51:41] |
| User257874 - Posts: 30 |
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Hi John, can you please tell me which one was the one I use before? Thanks Ralph
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| [2025-01-06 16:53:01] |
| User257874 - Posts: 30 |
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Hi John, was it the #1 & #4? Thanks
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| [2025-01-06 17:05:25] |
| User257874 - Posts: 30 |
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Hi John, I have selected the option and made the payment, can you verify that all is good now? Not sure if is clear. Thanks for you help...
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| [2025-01-06 17:52:16] |
| User257874 - Posts: 30 |
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Hi John, I think all is good now. Thank you very much for your help today. Ralph
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| [2025-01-06 19:59:38] |
| John - SC Support - Posts: 37728 |
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You should be fine now. If this occurs in the future, look at the "Ending Date" in the list of exchanges to see which one was most recently activated. You can also view this on the "Recurring Services" for your account, which is at the following link: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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