Support Board
Date/Time: Tue, 22 Apr 2025 18:06:05 +0000
I have been often disconnected from server
View Count: 186
| [2025-01-03 16:32:15] |
| BB_King - Posts: 3 |
|
Hi, I have made Sierra Chart study for automated trading. Study runs perfectly (in terms of sending trading orders) in simulation mode, also when I run replay chart. But I have noticed that in real environment when an order is initiated and should be sent to the Trading server, I am disconnected from the server and order is not sent. I could not say whether is it in exact same moment or not, but approximately in that time. I have already tested firewall and pinged IP address and followed all instructions regarding connection problems on https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#NetworkCommunicationOrServerProblem. Everything seems perfectly ok. Those two issues may or may not be connected together. When I am in Simulation mode, I have not observed any connectivity issue. In attachments, I am sending Message Log and Trade activity log. Trade order should have been executed shortly after 08:30 on 03.01.2025. Please advise. Thanks in advance. BR |
Private File Private File |
| [2025-01-06 14:43:19] |
| John - SC Support - Posts: 39416 |
|
Are you having any connection problems when you are not trying to place an order? Have you tried to place an order since this occurred? If so, do you have the same occurrence, does the system disconnect and then reconnect? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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