Support Board
Date/Time: Wed, 19 Mar 2025 02:25:05 +0000
Bulenox connection
View Count: 383
| [2025-01-01 14:02:56] |
| User757816 - Posts: 19 |
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Hello, based on the latest release, seems Rithmic is not supported anymore. This impact Bulenox account? I prefere use Denali datas (more stable) but how can I rute the order trhough Bulenox? Thank you
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| [2025-01-01 18:10:04] |
| Sierra_Chart Engineering - Posts: 18836 |
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You do not need to be concerned because you are using the Denali Exchange Data Feed. Rithmic is still supported. The data you are getting through the Denali Exchange Data Feed. You will not have any issues.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-02 15:13:31] |
| User757816 - Posts: 19 |
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Thanks for your replaying. In order to use Bulenox account I have set the Data/trade service setting as per Image 1. If I well understood in this way I should use Denali datas. Why I do not receive data for DAX (delaied)? TO receive data (deliaed) for DAX i have to set the server on Teton. Thnaks |
 Image 1.png / V - Attached On 2025-01-02 15:12:13 UTC - Size: 51.8 KB - 68 views |
| [2025-01-02 17:49:43] |
| John - SC Support - Posts: 38782 |
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You are not setup to get the real-time data for EUREX from us. Therefore the system then looks to get that data from your connected service, which is Rithmic, but you are not setup to get any data from Rithmic. There is no failover option from that point. You just will not get the data. The resolution to this is to install a second Sierra Chart and leave the "Current Selected Service" set to "SC Data - All Services". You will then be able to get the delayed streaming data for EUREX in that installation. Refer to the following for how to install a second Sierra Chart: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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