Support Board
Date/Time: Wed, 05 Feb 2025 06:08:46 +0000
Unstable connection and charts are not rendering
View Count: 149
| [2024-12-30 13:12:23] |
| FinalDevil - Posts: 10 |
|
Even the connection status bar indicator is green, chart are just staled. And the server heartbeat always delay at 13.2s. I also attached the recording of SC showing that it doesn't render anything. Time and sale window also no output at all. Symbol: NQH25_FUT_CME Connection: Teton CME Order Routing - Dorman/Stage5 SC version: 2726 64-bit. 2024-12-30 21:04:59.364 | Trade activity files set size: 1997
2024-12-30 21:04:59.405 | Created the DTC Protocol server. 2024-12-30 21:04:59.406 | DTC Protocol Server listening on port 11099. 2024-12-30 21:04:59.406 | Reading Internal Order ID file. 2024-12-30 21:04:59.408 | Reading Trade Orders file. 2024-12-30 21:04:59.408 | Reading Trade Positions file. 2024-12-30 21:04:59.408 | Reading Trade Account Data files. 2024-12-30 21:04:59.409 | Software version: 2726 64-bit 2024-12-30 21:04:59.409 | OpenGL enabled (NVIDIA Corporation/NVIDIA GeForce RTX 3070/PCIe/SSE2) 2024-12-30 21:04:59.409 | Primary Thread ID: 2512 2024-12-30 21:04:59.409 | Usage end date: 2025-04-09 2024-12-30 21:04:59.409 | Enabled for: Advanced Features 2. 2024-12-30 21:04:59.409 | Enabled for: Sierra Chart Historical Data Service. 2024-12-30 21:04:59.409 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-12-30 21:04:59.409 | Enabled for: Delayed Denali Exchange Data Feed. 2024-12-30 21:04:59.409 | Enabled for exchange2: CME 2024-12-30 21:04:59.409 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-12-30 21:04:59.409 | Current selected Data/Trading service: Teton CME Order Routing 2024-12-30 21:04:59.409 | Custom symbol settings values: enabled 2024-12-30 21:04:59.409 | Chart Update Interval: 500 2024-12-30 21:04:59.409 | Intraday Data Storage Time Unit: 0 2024-12-30 21:04:59.409 | Time Zone: +08:00:00 (HKT+08) 2024-12-30 21:04:59.409 | 2024-12-30 13:04:59 Local computer time in UTC 2024-12-30 21:04:59.409 | 2024-12-30 21:04:59 Local computer time in SC Time Zone 2024-12-30 21:04:59.409 | 2024-12-30 13:04:45 Server time in UTC 2024-12-30 21:04:59.409 | Local computer UTC time and Server UTC time difference: 13 seconds. 2024-12-30 21:04:59.409 | Notice: Your computer's clock is off by 13 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2024-12-30 21:04:59.409 | Program path: D:\SierraChart\ 2024-12-30 21:04:59.409 | Data Files path: D:\SierraChart\Data\ 2024-12-30 21:04:59.410 | OS Version Number: 10.0 2024-12-30 21:04:59.410 | Locale Setting: C 2024-12-30 21:04:59.410 | DLLs: FDStudies2_64.dll, FD_AutoPositions_64.dll, gcUserStudies_2499_64.dll, pace_of_tape_64.dll, ProfitsLossStudyV22_64.dll, ProfitsLossStudy_64.dll, pullstackstudyV2_64.dll, pullstack_64.dll, UserContributedStudies_64.dll 2024-12-30 21:04:59.410 | Allowed protected custom studies: FinalDevil Studies Suite, zyp_app 2024-12-30 21:04:59.410 | Crash reporter started: true 2024-12-30 21:04:59.410 | 2024-12-30 21:04:59.410 | Created the DTC Protocol historical data server. 2024-12-30 21:04:59.411 | HD Server Manager | Listening on port 11098. 2024-12-30 21:04:59.411 | Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. 2024-12-30 21:04:59.425 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-12-30 21:04:59.655 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-12-30 21:04:59.655 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-12-30 21:05:00.139 | Received 5 login tokens. 2024-12-30 21:05:00.747 | Symbol settings MD5 received. Request ID: 1. 2024-12-30 21:05:00.747 | Symbol settings are up-to-date for sc_futures_direct.dtc.trading. 2024-12-30 21:05:01.909 | Requested user files to download. 2024-12-30 21:05:02.930 | File to download: FDStudies2_64.dll. Action: 1 2024-12-30 21:05:02.935 | User files to download complete 2024-12-30 21:05:03.904 | 2024-12-30 21:05:03.904 | Teton CME Order Routing | Firm: Dorman/Stage5 2024-12-30 21:05:03.906 | Teton CME Order Routing | Connecting to the server futurestrading14.sierracharts.com. Port 11093 2024-12-30 21:05:03.907 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-12-30 21:05:03.907 | DTC Client socket (1) | New receive buffer size: 0 2024-12-30 21:05:03.907 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2024-12-30 21:05:04.131 | Teton CME Order Routing | Network connection to server complete. 2024-12-30 21:05:04.131 | Teton CME Order Routing | Starting socket receive thread. 2024-12-30 21:05:04.131 | Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none 2024-12-30 21:05:04.829 | Teton CME Order Routing | Setting DTC encoding to Binary VLS 2024-12-30 21:05:04.829 | Teton CME Order Routing | Sending logon request message. 2024-12-30 21:05:05.113 | Teton CME Order Routing | Received logon response. 2024-12-30 21:05:05.113 | Teton CME Order Routing | Server Name: SC DTC Server. Build=51672. 2024-12-30 21:05:05.113 | Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 2024-12-30 21:05:05.113 | Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink3.trading|SymbolSettings=cme_ilink_live.trading. 2024-12-30 21:05:05.113 | Teton CME Order Routing | Trading is supported. 2024-12-30 21:05:05.113 | Teton CME Order Routing | Order cancel and replace is supported. 2024-12-30 21:05:05.113 | Teton CME Order Routing | OCO Orders supported. 2024-12-30 21:05:05.113 | Teton CME Order Routing | Bracket Orders supported. 2024-12-30 21:05:05.113 | Teton CME Order Routing | MarketDepthIsSupported: 1 2024-12-30 21:05:05.113 | Teton CME Order Routing | Connected to server complete. 2024-12-30 21:05:05.113 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-12-30 21:05:05.113 | Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. 2024-12-30 21:05:05.125 | Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2024-12-30 08:20:58.404071 2024-12-30 21:05:05.339 | Updated verified funded futures trading account ending date to: 2025-01-29 13:05:05 2024-12-30 21:05:05.361 | Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=784V5 2024-12-30 21:05:08.974 | NQH25_FUT_CME [CV] Daily #5 | Reloading chart. 2024-12-30 21:05:09.273 | NQH25_FUT_CME [CV] Weekly #14 | Reloading chart. 2024-12-30 21:05:09.437 | NQH25_FUT_CME [CV] 60 Min #1 | Reloading chart. 2024-12-30 21:05:09.438 | Starting DelayedDownloadMonitoringTimer 2024-12-30 21:05:09.438 | Starting HDTimeoutTimer 2024-12-30 21:05:09.439 | Added historical Intraday data request for NQH25_FUT_CME to the queue. 2024-12-30 21:05:09.439 | Triggering next historical data download in queue. 2024-12-30 21:05:09.451 | NQH25_FUT_CME [CV] 60 Min #1 | Waiting for historical downloads to complete with the IDs: 1, 2024-12-30 21:05:09.471 | NQH25_FUT_CME [CV] 30 Min #2 | Reloading chart. 2024-12-30 21:05:09.485 | NQH25_FUT_CME [CV] 30 Min #2 | Waiting for historical downloads to complete with the IDs: 1, 2024-12-30 21:05:09.487 | Loading DLL: D:\SierraChart\Data\FDStudies2.dll (FDStudies2_64.dll). Handle: 7ff9bb1f0000 2024-12-30 21:05:09.507 | NQH25_FUT_CME/MNQH25_FUT_CME [CV] 3000 Trades #13 | Reloading chart. 2024-12-30 21:05:09.520 | NQH25_FUT_CME/MNQH25_FUT_CME [CV] 3000 Trades #13 | Waiting for historical downloads to complete with the IDs: 1, 2024-12-30 21:05:09.550 | NQH25_FUT_CME/MNQH25_FUT_CME [CV] 750 Volume #8 | Reloading chart. 2024-12-30 21:05:09.563 | NQH25_FUT_CME/MNQH25_FUT_CME [CV] 750 Volume #8 | Waiting for historical downloads to complete with the IDs: 1, 2024-12-30 21:05:09.811 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=0, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=13.3 seconds, DataCompRatio=0.00, UncompressedBytes=3942, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 2024-12-30 21:05:09.839 | NQH25_FUT_CME/MNQH25_FUT_CME [CV] #3 | Reloading chart. 2024-12-30 21:05:09.852 | NQH25_FUT_CME/MNQH25_FUT_CME [CV] #3 | Waiting for historical downloads to complete with the IDs: 1, 2024-12-30 21:05:09.892 | NQH25_FUT_CME [CV] 7500 Volume #4 | Reloading chart. 2024-12-30 21:05:09.905 | NQH25_FUT_CME [CV] 7500 Volume #4 | Waiting for historical downloads to complete with the IDs: 1, 2024-12-30 21:05:10.099 | NQH25_FUT_CME [CV] Daily #5 | Chart data loading complete. 2024-12-30 21:05:10.113 | NQH25_FUT_CME [CV] Weekly #14 | Chart data loading complete. 2024-12-30 21:05:10.114 | Mapping NQH25_FUT_CME to NQH25. Service code: cme 2024-12-30 21:05:10.114 | Using symbol data fast lookup vector 2024-12-30 21:05:10.114 | HD Request # 1 | Downloading Intraday chart data for NQH25_FUT_CME to the file NQH25_FUT_CME.scid. Service: cme 2024-12-30 21:05:10.114 | HD Request # 1 | Download start date-time: 2024-12-30 21:00:15.000000. File last date-time: 2024-12-30 21:00:15.261001 2024-12-30 21:05:10.114 | HD Request # 1 | Using server: ds28.sierracharts.com port 10149 2024-12-30 21:05:10.114 | Socket (3) | Creating socket. 2024-12-30 21:05:10.114 | Socket (3) | New receive buffer size: 0 2024-12-30 21:05:10.114 | Socket (3) | Connecting to IP: 67.214.125.5. 2024-12-30 21:05:10.121 | Denali Data Feed | Starting real-time market data updates for: NQH25_FUT_CME (NQH25). ID: 1 Service code: cme 2024-12-30 21:05:10.122 | Denali Data Feed | Connecting to the server ds26.sierracharts.com. Port 443 2024-12-30 21:05:10.123 | Denali Data Feed | Requesting security definition data for: NQH25_FUT_CME (NQH25). ID: 1 2024-12-30 21:05:10.123 | Requesting market depth updates for: NQH25_FUT_CME if supported. NumLevels=1400 2024-12-30 21:05:10.123 | DTC Client socket (4) | Creating socket. 2024-12-30 21:05:10.123 | DTC Client socket (4) | New receive buffer size: 0 2024-12-30 21:05:10.123 | DTC Client socket (4) | Connecting to IP: 64.152.155.17. 2024-12-30 21:05:10.357 | Denali Data Feed | Network connection to server complete. 2024-12-30 21:05:10.357 | Denali Data Feed | Starting socket receive thread. 2024-12-30 21:05:10.357 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-12-30 21:05:10.357 | Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: NQH25_FUT_CME 2024-12-30 21:05:10.357 | Teton CME Order Routing | Setting external service identifier for symbol NQH25_FUT_CME to 42288528 2024-12-30 21:05:10.357 | Teton CME Order Routing | Received security definition for symbol NQH25_FUT_CME 2024-12-30 21:05:10.595 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-12-30 21:05:10.595 | Denali Data Feed | Sending logon request message. 2024-12-30 21:05:10.651 | HD Request # 1 | Setting DTC encoding to Binary VLS 2024-12-30 21:05:10.651 | HD Request # 1 | Sending historical data logon request message. 2024-12-30 21:05:10.914 | Denali Data Feed | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=0, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=0, ActualMessageDelay=13.3 seconds, DataCompRatio=0.89, UncompressedBytes=16, CompressionTime=0.000007(secs), NumCompressions=1, Source=10.10.20.72, MaxSendBufferSize=26, MaxSendBufferSizeDateTime=2024-12-30 13:04:57 2024-12-30 21:05:10.969 | HD Request # 1 | Requesting Intraday data. Start date-time: 2024-12-30 21:00:15. Record interval: 0. Symbol: NQH25 2024-12-30 21:05:11.159 | Denali Data Feed | Received logon response. 2024-12-30 21:05:11.159 | Denali Data Feed | Server Name: RealTimeServer. 2024-12-30 21:05:11.159 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-12-30 21:05:11.159 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-12-30 21:05:11.159 | Denali Data Feed | Failed connections: 1 2024-12-30 21:05:11.159 | Denali Data Feed | Waiting for socket receive thread to end 2024-12-30 21:05:11.160 | DTC Client socket (4) | CloseSocket call. 2024-12-30 21:05:11.160 | Denali Data Feed | Disconnected from the server. 2024-12-30 21:05:11.160 | Denali Data Feed | Data feed disconnected. Will reconnect in 60 seconds. 2024-12-30 21:05:11.160 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2024-12-30 21:05:11.231 | HD Request # 1 | Decompressing data. 2024-12-30 21:05:11.384 | DTC Client socket (4) | Socket gracefully closed by remote side. 2024-12-30 21:05:11.384 | DTC Client socket (4) | Closed. 2024-12-30 21:05:11.500 | HD Request # 1 | Receiving Intraday data for NQH25_FUT_CME starting at 2024-12-30 21:00:15.261000 2024-12-30 21:05:11.503 | Socket (3) | CloseSocket call. 2024-12-30 21:05:11.503 | Socket (3) | Shutdown started. Waiting for graceful close. 2024-12-30 21:05:11.506 | Historical data download thread signaled to stop. 2024-12-30 21:05:11.506 | HD Request # 1 | Timestamp of first Intraday data file record written: 2024-12-30 21:00:17.465000. 2024-12-30 21:05:11.506 | HD Request # 1 | Received 1164 Intraday data records from 2024-12-30 21:00:15.261000 to 2024-12-30 21:04:52.336000 (4.6 minutes. Delay: 19.2 seconds) and wrote 1162 records for NQH25_FUT_CME 2024-12-30 21:05:11.528 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2024-12-30 13:04:52.336000 2024-12-30 21:05:11.529 | HD Request # 1 | Completion time: 1s. 2024-12-30 21:05:11.529 | HD Request # 1 | Intraday data download complete for NQH25_FUT_CME. Unique request ID: 1 2024-12-30 21:05:11.529 | Removing historical data download ID 1. 2024-12-30 21:05:11.529 | Real-time Intraday chart data file updates started for NQH25_FUT_CME 2024-12-30 21:05:11.529 | Intraday chart data file opened for NQH25_FUT_CME 2024-12-30 21:05:11.529 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2024-12-30 21:05:11.529 | 2024-12-30 21:05:11.529 | No download requests in the queue to start downloads for. 2024-12-30 21:05:11.529 | Historical data for NQH25_FUT_CME is delayed because connection to main data feed is not present. Current data will be received upon connection. 2024-12-30 21:05:11.544 | NQH25_FUT_CME/MNQH25_FUT_CME [CV] 750 Volume #8 | Download is complete for all contract months in chart. Proceeding with data load. 2024-12-30 21:05:11.546 | NQH25_FUT_CME/MNQH25_FUT_CME [CV] 750 Volume #8 | Reloading chart. 2024-12-30 21:05:11.567 | NQH25_FUT_CME/MNQH25_FUT_CME [CV] 3000 Trades #13 | Download is complete for all contract months in chart. Proceeding with data load. 2024-12-30 21:05:11.568 | NQH25_FUT_CME/MNQH25_FUT_CME [CV] 3000 Trades #13 | Reloading chart. 2024-12-30 21:05:11.657 | NQH25_FUT_CME/MNQH25_FUT_CME [CV] 750 Volume #8 | Reloading chart. 2024-12-30 21:05:11.676 | NQH25_FUT_CME [CV] 30 Min #2 | Download is complete for all contract months in chart. Proceeding with data load. 2024-12-30 21:05:11.676 | NQH25_FUT_CME [CV] 30 Min #2 | Reloading chart. 2024-12-30 21:05:11.760 | Mapping MNQH25_FUT_CME to MNQH25. Service code: cme 2024-12-30 21:05:11.760 | Denali Data Feed | Starting real-time market data updates for: MNQH25_FUT_CME (MNQH25). ID: 2 Service code: cme 2024-12-30 21:05:11.760 | Denali Data Feed | Requesting security definition data for: MNQH25_FUT_CME (MNQH25). ID: 2 2024-12-30 21:05:11.761 | NQH25_FUT_CME/MNQH25_FUT_CME [CV] 3000 Trades #13 | Reloading chart. 2024-12-30 21:05:11.765 | Socket (3) | Socket gracefully closed by remote side. 2024-12-30 21:05:11.765 | Socket (3) | Closed. 2024-12-30 21:05:11.975 | NQH25_FUT_CME/MNQH25_FUT_CME [CV] 3000 Trades #13 | Chart data loading complete. 2024-12-30 21:05:11.983 | NQH25_FUT_CME [CV] 30 Min #2 | Chart data loading complete. 2024-12-30 21:05:11.985 | NQH25_FUT_CME/MNQH25_FUT_CME [CV][M] 750 Volume #8 | StartDateTimeForLoadingOrderFills: 2023-12-24 00:00:00 2024-12-30 21:05:12.961 | NQH25_FUT_CME/MNQH25_FUT_CME [CV][M] 750 Volume #8 | Chart data loading complete. 2024-12-30 21:05:12.997 | Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: MNQH25_FUT_CME 2024-12-30 21:05:12.997 | Teton CME Order Routing | Setting external service identifier for symbol MNQH25_FUT_CME to 42003617 2024-12-30 21:05:12.997 | Teton CME Order Routing | Received security definition for symbol MNQH25_FUT_CME 2024-12-30 21:05:13.023 | NQH25_FUT_CME/MNQH25_FUT_CME [CV] #3 | Download is complete for all contract months in chart. Proceeding with data load. 2024-12-30 21:05:13.023 | NQH25_FUT_CME/MNQH25_FUT_CME [CV] #3 | Reloading chart. 2024-12-30 21:05:13.032 | NQH25_FUT_CME/MNQH25_FUT_CME [CV][M] 750 Volume #8 | Reloading chart. 2024-12-30 21:05:13.053 | NQH25_FUT_CME [CV] 7500 Volume #4 | Download is complete for all contract months in chart. Proceeding with data load. 2024-12-30 21:05:13.053 | NQH25_FUT_CME [CV] 7500 Volume #4 | Reloading chart. 2024-12-30 21:05:13.059 | NQH25_FUT_CME [CV] 60 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. 2024-12-30 21:05:13.059 | NQH25_FUT_CME [CV] 60 Min #1 | Reloading chart. 2024-12-30 21:05:13.074 | NQH25_FUT_CME [CV] 30 Min #2 | Reloading chart. 2024-12-30 21:05:13.368 | Chart #2 has tagged chart #8 for full recalculation. Chartbook: NQ Trade Desk.Cht 2024-12-30 21:05:13.375 | NQH25_FUT_CME [CV] 30 Min #2 | Chart data loading complete. 2024-12-30 21:05:13.377 | NQH25_FUT_CME/MNQH25_FUT_CME [CV][M] 750 Volume #8 | StartDateTimeForLoadingOrderFills: 2023-12-24 00:00:00 2024-12-30 21:05:13.411 | NQH25_FUT_CME/MNQH25_FUT_CME [CV][M] 750 Volume #8 | Chart data loading complete. 2024-12-30 21:05:13.412 | NQH25_FUT_CME [CV] 7500 Volume #4 | Chart data loading complete. 2024-12-30 21:05:13.510 | NQH25_FUT_CME/MNQH25_FUT_CME [CV] #3 | Reloading chart. 2024-12-30 21:05:13.542 | NQH25_FUT_CME [CV] 7500 Volume #4 | Reloading chart. 2024-12-30 21:05:13.573 | NQH25_FUT_CME [CV] 60 Min #1 | Reloading chart. 2024-12-30 21:05:13.846 | NQH25_FUT_CME [CV] 7500 Volume #4 | Chart data loading complete. 2024-12-30 21:05:15.184 | Chart #1 has tagged chart #8 for full recalculation. Chartbook: NQ Trade Desk.Cht 2024-12-30 21:05:15.193 | NQH25_FUT_CME [CV][M] 60 Min #1 | Chart data loading complete. 2024-12-30 21:05:15.656 | NQH25_FUT_CME[M]/MNQH25_FUT_CME [CV][M] #3 | Chart data loading complete. 2024-12-30 21:05:15.657 | NQH25_FUT_CME/MNQH25_FUT_CME [CV][M] 750 Volume #8 | Performing a full recalculation because it has been tagged. Chartbook: NQ Trade Desk.Cht 2024-12-30 21:05:19.682 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=0, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=13.2 seconds, DataCompRatio=0.00, UncompressedBytes=4546, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 2024-12-30 21:05:25.340 | ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2024-12-30 21:05:26.327 | ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2025-01-25"}. Success=true 2024-12-30 21:05:29.677 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=3, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=13.2 seconds, DataCompRatio=0.00, UncompressedBytes=4649, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 2024-12-30 21:05:39.685 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=13, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=13.2 seconds, DataCompRatio=0.00, UncompressedBytes=4752, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 2024-12-30 21:05:49.686 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=3, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=13.2 seconds, DataCompRatio=0.00, UncompressedBytes=4855, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 2024-12-30 21:05:59.690 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=13, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=13.2 seconds, DataCompRatio=0.00, UncompressedBytes=4958, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 2024-12-30 21:06:09.691 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=3, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=13.2 seconds, DataCompRatio=0.00, UncompressedBytes=5061, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 2024-12-30 21:06:11.159 | Denali Data Feed | Connecting to the server ds25.sierracharts.com. Port 10048 2024-12-30 21:06:11.169 | DTC Client socket (2) | Creating socket. 2024-12-30 21:06:11.169 | DTC Client socket (2) | New receive buffer size: 0 2024-12-30 21:06:11.169 | DTC Client socket (2) | Connecting to IP: 64.152.155.20. 2024-12-30 21:06:11.392 | Denali Data Feed | Network connection to server complete. 2024-12-30 21:06:11.392 | Denali Data Feed | Starting socket receive thread. 2024-12-30 21:06:11.392 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-12-30 21:06:11.618 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-12-30 21:06:11.618 | Denali Data Feed | Sending logon request message. 2024-12-30 21:06:11.933 | Denali Data Feed | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=0, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=0, ActualMessageDelay=48.7 seconds, DataCompRatio=0.89, UncompressedBytes=16, CompressionTime=0.000041(secs), NumCompressions=1, Source=10.10.20.161, MaxSendBufferSize=26, MaxSendBufferSizeDateTime=2024-12-30 13:05:23 2024-12-30 21:06:12.183 | Denali Data Feed | Received logon response. 2024-12-30 21:06:12.183 | Denali Data Feed | Server Name: RealTimeServer. 2024-12-30 21:06:12.183 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-12-30 21:06:12.183 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-12-30 21:06:12.183 | Denali Data Feed | Failed connections: 2 2024-12-30 21:06:12.183 | Denali Data Feed | Waiting for socket receive thread to end 2024-12-30 21:06:12.183 | DTC Client socket (2) | CloseSocket call. 2024-12-30 21:06:12.183 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2024-12-30 21:06:12.183 | Denali Data Feed | Disconnected from the server. 2024-12-30 21:06:12.183 | Denali Data Feed | Data feed disconnected. Will reconnect in 60 seconds. 2024-12-30 21:06:12.406 | DTC Client socket (2) | Socket gracefully closed by remote side. 2024-12-30 21:06:12.406 | DTC Client socket (2) | Closed. 2024-12-30 21:06:19.694 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=13, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=13.2 seconds, DataCompRatio=0.00, UncompressedBytes=5164, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 2024-12-30 21:06:29.698 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=2, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=13.2 seconds, DataCompRatio=0.00, UncompressedBytes=5267, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 2024-12-30 21:06:39.701 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=12, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=13.2 seconds, DataCompRatio=0.00, UncompressedBytes=5370, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 2024-12-30 21:06:49.716 | Teton CME Order Routing | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=2, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=13.2 seconds, DataCompRatio=0.00, UncompressedBytes=5473, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 |
 2024-12-30 21-07-18.mkv - Attached On 2024-12-30 13:08:50 UTC - Size: 4.81 MB - 42 views |
| [2024-12-30 14:33:20] |
| Sierra_Chart Engineering - Posts: 18269 |
|
This is the reason: 2024-12-30 21:05:11.159 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2
Refer to: Denali Exchange Data Feed: Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-30 15:03:50] |
| FinalDevil - Posts: 10 |
|
How can I remotely diconnect connection on other computer?
|
| [2024-12-30 16:01:12] |
| John - SC Support - Posts: 37728 |
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We do have the ability to force a disconnection from a particular system, but it can take up to 24 hours for this to actually occur. If you want us to do this, we would need to know the Computer Name for the system you want us to disconnect. Otherwise, there is nothing else built into Sierra Chart to do this. You would need to use whatever tools you have available through the OS (such as Remote Desktop or Quick Assist), or third party tools (such as Team Viewer) to connect to the other computer and exit from Sierra Chart. Or, worst case, you would need to go to the physical location and turn off that instance of Sierra Chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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