Support Board
Date/Time: Wed, 27 Nov 2024 14:37:10 +0000
Wrong Package
View Count: 954
| [2014-09-12 16:11:51] |
| NeoTrader86 - Posts: 32 |
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Hello, today I received a notification that I had four days before I could no longer use the Sierra Chart Software if I didn´t make a renewal of my subscription. So, I went to the website to renew it, but ended up chosing and paying the wrong Package apparently. I saw package 2 and thought that since I used Sierra´s data feed and trading platform and used Interactive Brokers only as a broker, I would be able to use the Sierra Chart Software as a platform for analysis and trading and IB would only execute those orders. The minute I paid de 9 dollars, the service stopped entering and now I can´t even connect to use the data feed that it´s already paid for. How can I fix this? Could I get a refund of the 9 dollars I paid and then sign up for package 1?
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| [2014-09-12 16:16:19] |
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Your account has now been changed to Service Package 1. Restart Sierra Chart. Since Service Package 1 is a higher price, the usage time has now been adjusted and your account has 16 days of usage time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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