Support Board
Date/Time: Wed, 05 Feb 2025 17:09:07 +0000
accidently ran the installer into my existing sierra chart file, now my charts just freeze
View Count: 169
| [2024-12-02 15:44:39] |
| User572037 - Posts: 21 |
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I accidently ran the installer into my existing sierra chart file, now my charts just freeze. Is there anyway to fix/undo this? |
| [2024-12-02 16:10:37] |
| John - SC Support - Posts: 37753 |
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We are not understanding what happened. But if you updated your system, then that is a good thing, but you should not be having an issue with the system freezing. Are you not able to interact at all, or is it just the data that is not coming in? What exactly is occurring with the freezing? Also, start Sierra Chart in "Safe Mode" and see if that resolves the freezing issue. If so, then the problem you are having is related to a custom study. Refer to the following: Sierra Chart - Software Login Instructions: Using Safe Mode For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-02 16:40:39] |
| User572037 - Posts: 21 |
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I was trying to install a second instance of sierra, so ran the installer with my original Sierra file as my installation path, since then it has been freezing solid.
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| [2024-12-02 16:51:52] |
| User572037 - Posts: 21 |
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The whole application is freezing, can't even move windows, seems my system is struggling to run it.
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| [2024-12-02 17:07:22] |
| Sierra_Chart Engineering - Posts: 18285 |
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We are going to put out a new version in about 20 minutes to resolve this when you run Sierra Chart, in Safe Mode. Just give us about 20 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-02 17:20:05] |
| User572037 - Posts: 21 |
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That's great thank you
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| [2024-12-02 17:21:48] |
| Sierra_Chart Engineering - Posts: 18285 |
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Follow the instructions here to update Sierra Chart to the current version which is 2713: Software Download: Fast Update If you have to terminate Sierra Chart through the Windows task manager then do that. When you are running version 2713 or higher, enable Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-12-02 17:22:07
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| [2024-12-02 17:31:49] |
| User572037 - Posts: 21 |
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That's done it! Brilliant, thank you so much!
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| [2024-12-03 14:41:15] |
| User572037 - Posts: 21 |
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Now the data is heavier (NY session) the charts are very laggy, any ideas?
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| [2024-12-03 17:44:31] |
| John - SC Support - Posts: 37753 |
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You need to change your "Chart Update Interval" to find a value that works for you.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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