Support Board
Date/Time: Wed, 19 Mar 2025 02:15:51 +0000
Delayed Market Data
View Count: 174
| [2024-11-22 13:28:38] |
| preetbanwait - Posts: 15 |
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Hello, I am seeing a delayed data on Sierra chart, My data subscription valid next month. This is the second time i am experience this
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| [2024-11-22 15:28:23] |
| John - SC Support - Posts: 38782 |
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Everything on your account looks good. You should be getting real-time data for instruments traded on the CME Group. If you are still having a problem, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-22 18:18:17] |
| preetbanwait - Posts: 15 |
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I encountered an issue where the software required me to connect to a live trading account to continue using it. While I have a live account with Iron Beam, the process necessitated submitting a connection request to them and then an additional request back to use their platform. Since I don’t trade on Sierra Chart and primarily use it for footprint analysis, this requirement was unexpected. Fortunately, I also have an account with Interactive Brokers, which allowed me to connect temporarily, though it later disconnected. If I hadn't had this secondary account, I wouldn’t have been able to use Sierra Chart today. This raises a concern why does the software require users to reconnect with a live broker account every month? This dependency disrupts workflow and creates unnecessary complications for users who may not actively trade but rely on the platform for analytical purposes. |
| [2024-11-22 19:40:56] |
| John - SC Support - Posts: 38782 |
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This is a CME Group requirement. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-24 03:42:07] |
| preetbanwait - Posts: 15 |
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Thanks John for let me know.
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