Support Board
Date/Time: Thu, 21 Nov 2024 09:34:13 +0000
Not getting live data today
View Count: 37
| [2024-11-20 20:50:03] |
| TravelGoals - Posts: 14 |
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Hello! I do not believe I am delinquent in any requirements for live data, yet I cannot get live data for any chart symbol in my personal login or my funded company data today. What can I do? Thank you!! |
| [2024-11-20 21:55:00] |
| John - SC Support - Posts: 36174 |
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There is an issue with data from Rithmic today, but your data is coming for instruments traded on the CME exchange is coming from our Denali Exchange Data Feed. Keep in mind that means that any other instrument's data is coming from Rithmic, and the issue you are having with those is due to Rithmic's data issue today. If you are having an issue with data for the CME Exchange, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-21 01:24:49] |
| TravelGoals - Posts: 14 |
|
2024-11-21 01:23:19.903 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2024-11-21 01:23:19.903 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2024-11-21 01:23:19.903 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2024-11-21 01:23:19.903 | Rithmic Direct - DTC (Data) | Sending logon request message. 2024-11-21 01:23:20.119 | Rithmic Direct - DTC (Data) | Received logon response. 2024-11-21 01:23:20.119 | Rithmic Direct - DTC (Data) | Server Name: . 2024-11-21 01:23:20.119 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2024-11-21 01:23:20.119 | Rithmic Direct - DTC (Data) | Logon error received from server: permission denied 2024-11-21 01:23:20.119 | Rithmic Direct - DTC (Data) | Failed connections: 611 2024-11-21 01:23:20.119 | Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end 2024-11-21 01:23:20.120 | DTC Client socket (3) | CloseSocket call. 2024-11-21 01:23:20.120 | Rithmic Direct - DTC (Data) | Disconnected from the server. 2024-11-21 01:23:20.120 | Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 0 seconds. 2024-11-21 01:23:20.120 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-11-21 01:23:20.144 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Aggregated 2024-11-21 01:23:20.144 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50500 2024-11-21 01:23:20.144 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50507 2024-11-21 01:23:20.145 | DTC Client socket (4) | Creating socket. Using TLS 1.2. 2024-11-21 01:23:20.145 | DTC Client socket (4) | New receive buffer size: 0 2024-11-21 01:23:20.145 | DTC Client socket (4) | Connecting to IP: 216.57.156.163. 2024-11-21 01:23:20.184 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-11-21 01:23:20.185 | DTC Client socket (3) | Closed. 2024-11-21 01:23:20.215 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2024-11-21 01:23:20.215 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2024-11-21 01:23:20.215 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2024-11-21 01:23:20.215 | Rithmic Direct - DTC (Data) | Sending logon request message. 2024-11-21 01:23:20.426 | Rithmic Direct - DTC (Data) | Received logon response. 2024-11-21 01:23:20.426 | Rithmic Direct - DTC (Data) | Server Name: . 2024-11-21 01:23:20.426 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2024-11-21 01:23:20.426 | Rithmic Direct - DTC (Data) | Logon error received from server: permission denied 2024-11-21 01:23:20.426 | Rithmic Direct - DTC (Data) | Failed connections: 612 2024-11-21 01:23:20.426 | Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end 2024-11-21 01:23:20.426 | DTC Client socket (4) | CloseSocket call. 2024-11-21 01:23:20.426 | Rithmic Direct - DTC (Data) | Disconnected from the server. 2024-11-21 01:23:20.426 | Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 0 seconds. 2024-11-21 01:23:20.426 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2024-11-21 01:23:20.445 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Aggregated 2024-11-21 01:23:20.445 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50500 2024-11-21 01:23:20.445 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50507 2024-11-21 01:23:20.446 | DTC Client socket (3) | Creating socket. Using TLS 1.2. 2024-11-21 01:23:20.446 | DTC Client socket (3) | New receive buffer size: 0 2024-11-21 01:23:20.446 | DTC Client socket (3) | Connecting to IP: 216.57.156.163. 2024-11-21 01:23:20.495 | DTC Client socket (4) | Socket gracefully closed by remote side. 2024-11-21 01:23:20.496 | DTC Client socket (4) | Closed. 2024-11-21 01:23:20.514 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2024-11-21 01:23:20.514 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2024-11-21 01:23:20.514 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2024-11-21 01:23:20.514 | Rithmic Direct - DTC (Data) | Sending logon request message. 2024-11-21 01:23:20.727 | Rithmic Direct - DTC (Data) | Received logon response. 2024-11-21 01:23:20.727 | Rithmic Direct - DTC (Data) | Server Name: . 2024-11-21 01:23:20.727 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2024-11-21 01:23:20.727 | Rithmic Direct - DTC (Data) | Logon error received from server: permission denied 2024-11-21 01:23:20.727 | Rithmic Direct - DTC (Data) | Failed connections: 613 2024-11-21 01:23:20.727 | Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end 2024-11-21 01:23:20.728 | DTC Client socket (3) | CloseSocket call. 2024-11-21 01:23:20.728 | Rithmic Direct - DTC (Data) | Disconnected from the server. 2024-11-21 01:23:20.728 | Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 0 seconds. 2024-11-21 01:23:20.728 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-11-21 01:23:20.754 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Aggregated 2024-11-21 01:23:20.754 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50500 2024-11-21 01:23:20.754 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50507 2024-11-21 01:23:20.759 | DTC Client socket (4) | Creating socket. Using TLS 1.2. 2024-11-21 01:23:20.760 | DTC Client socket (4) | New receive buffer size: 0 2024-11-21 01:23:20.760 | DTC Client socket (4) | Connecting to IP: 216.57.156.163. 2024-11-21 01:23:20.799 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-11-21 01:23:20.799 | DTC Client socket (3) | Closed. 2024-11-21 01:23:20.829 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2024-11-21 01:23:20.829 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2024-11-21 01:23:20.829 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2024-11-21 01:23:20.829 | Rithmic Direct - DTC (Data) | Sending logon request message. Date Time Of Last Edit: 2024-11-21 04:00:35
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| [2024-11-21 04:01:48] |
| Sierra_Chart Engineering - Posts: 17133 |
|
Select Global Settings >> Data/Trade Service Settings. Clear and remove the Market Data Username and Password and the Historical Data Username and Password from the Rithmic settings. Press OK.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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