Support Board
Date/Time: Tue, 03 Dec 2024 17:58:13 +0000
Post From: Not getting live data today
| [2024-11-20 21:55:00] |
| John - SC Support - Posts: 36426 |
|
There is an issue with data from Rithmic today, but your data is coming for instruments traded on the CME exchange is coming from our Denali Exchange Data Feed. Keep in mind that means that any other instrument's data is coming from Rithmic, and the issue you are having with those is due to Rithmic's data issue today. If you are having an issue with data for the CME Exchange, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |