Support Board
Date/Time: Thu, 21 Nov 2024 13:07:11 +0000
ednali denial of service
View Count: 51
| [2024-11-10 07:15:49] |
| User68acg - Posts: 15 |
|
When i boot sierra I am still getting a message notice that my Denalie data service has been cancelled. When I check on the website , it does not say this and it should be active. Whats happening please? Andy |
| [2024-11-10 17:28:59] |
| Sierra_Chart Engineering - Posts: 17133 |
|
The CME Nonprofessional exchange is active on your account and it will be real-time. You are referring to this notice but you have reactivated the exchange since then: 2024-11-01 00:49:55:
Denali Data Feed Exchange(s) have been canceled on your account due to Insufficient account balance for renewal. You can reactivate the recently deactivated exchanges from this page: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices#RecentlyDeactivatedRecurringServices To add funds to your account, go to: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit If you have already reactivated the Exchange(s), then ignore this message. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: