Support Board
Date/Time: Thu, 21 Nov 2024 16:20:13 +0000
Constant e-mails about a low service balance
View Count: 121
| [2024-11-06 09:31:03] |
| User740709 - Posts: 153 |
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Hello, 9 hours ago, I received an e-mail receipt about payment for the Eurex data for November. Ever since I keep on receiving (9 for the time being) e-mails about a low balance. Those e-mails usually come at the end of the month to remind me that I have to top up my account to 25 USD, so that the data can be paid. I do not understand why the e-mails started to come now, at the beginning of November, when the datafeed is already paid. Could you please explain what I am missing? Thank you. Kind regards, Hana |
| [2024-11-06 09:48:44] |
| User688525 - Posts: 257 |
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Hello Sierra, I have also received multiple "Sierra Chart: Services Balance Too Low" emails. Specifically, nine emails over the past 10 hours. |
| [2024-11-06 10:17:43] |
| karohm - Posts: 221 |
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same here. annoying. have gotten atleast 10-20
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| [2024-11-06 15:20:34] |
| John - SC Support - Posts: 36186 |
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Sorry about this. This was due to a change on our end, which has been resolved.
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