Support Board
Date/Time: Thu, 21 Nov 2024 21:04:13 +0000
Post From: Constant e-mails about a low service balance
| [2024-11-06 09:31:03] |
| User740709 - Posts: 153 |
|
Hello, 9 hours ago, I received an e-mail receipt about payment for the Eurex data for November. Ever since I keep on receiving (9 for the time being) e-mails about a low balance. Those e-mails usually come at the end of the month to remind me that I have to top up my account to 25 USD, so that the data can be paid. I do not understand why the e-mails started to come now, at the beginning of November, when the datafeed is already paid. Could you please explain what I am missing? Thank you. Kind regards, Hana |