Support Board
Date/Time: Thu, 21 Nov 2024 17:00:49 +0000
reactivate my Denali data feed package (12.5 USD)
View Count: 78
| [2024-11-05 16:51:18] |
| khambolikar - Posts: 9 |
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Dear sir, I am trying to reactivate my Denali data feed package (12.5 USD) (as per attached snapshot) But it is not working properly. The same procedure given I am following before also. Please give me guidance for a proper solution in this. Best regards, Khambolikar |
 denali.JPG / V - Attached On 2024-11-05 16:50:44 UTC - Size: 58.64 KB - 25 views payment.JPG / V - Attached On 2024-11-05 16:50:50 UTC - Size: 151.25 KB - 25 views |
| [2024-11-05 19:17:26] |
| Tumaini Bryan - Posts: 15 |
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IVE BEEN TRYING TO GET MY ACCOUNT ACTIVATED FOR THREE DAYS NOW CAN SOMEONE HELP ME??? I PAID 46 for Denali and 37 for data and 10 extra just as a mistake! 182470A
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| [2024-11-05 19:17:38] |
| Tumaini Bryan - Posts: 15 |
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2024-11-05 15:23:52.493 | Teton CME Order Routing | Requesting trade accounts from server. 2024-11-05 15:23:52.494 | TradeActivity files query time: 0.000589 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:52.530 | Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 182470. 2024-11-05 15:23:52.530 | Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 182470. 2024-11-05 15:23:52.530 | Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 182470A. 2024-11-05 15:23:52.530 | Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 182470A. 2024-11-05 15:23:52.530 | Teton CME Order Routing | Received 2 accounts from service. 2024-11-05 15:23:52.532 | TradeActivity files query time: 0.001927 seconds. Entries: 0. Current queries: 4 2024-11-05 15:23:52.532 | Teton CME Order Routing | Requesting historical order fills for account 182470. Start Date-Time UTC: 2024-07-04 15:23:52 2024-11-05 15:23:52.532 | TradeActivity files query time: 0.000273 seconds. Entries: 0. Current queries: 3 2024-11-05 15:23:52.532 | Teton CME Order Routing | Requesting historical account balances for account 182470. Start date-time UTC: 2024-11-05 15:14:39 2024-11-05 15:23:52.534 | TradeActivity files query time: 0.001529 seconds. Entries: 0. Current queries: 2 2024-11-05 15:23:52.534 | Teton CME Order Routing | Requesting historical order fills for account 182470A. Start Date-Time UTC: 2024-07-04 15:23:52 2024-11-05 15:23:52.534 | TradeActivity files query time: 0.000186 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:52.534 | Teton CME Order Routing | Requesting historical account balances for account 182470A. Start date-time UTC: 2024-11-05 15:14:39 2024-11-05 15:23:52.579 | Teton CME Order Routing | Received 0 order fills for account: 182470. Inserting the ones that do not exist. 2024-11-05 15:23:52.581 | Teton CME Order Routing | Received 0 historical account balance updates for account: 182470. 2024-11-05 15:23:52.589 | Teton CME Order Routing | Received 0 order fills for account: 182470A. Inserting the ones that do not exist. 2024-11-05 15:23:52.632 | Teton CME Order Routing | Received 0 historical account balance updates for account: 182470A. 2024-11-05 15:23:52.739 | Teton CME Order Routing | Requesting Trade Positions data. 2024-11-05 15:23:56.359 | TradeActivity files query time: 0.001078 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:56.382 | TradeActivity files query time: 0.001249 seconds. Entries: 0. Current queries: 2 2024-11-05 15:23:56.389 | TradeActivity files query time: 0.001787 seconds. Entries: 0. Current queries: 3 2024-11-05 15:23:56.395 | TradeActivity files query time: 0.001859 seconds. Entries: 0. Current queries: 4 2024-11-05 15:23:56.417 | TradeActivity files query time: 0.001276 seconds. Entries: 0. Current queries: 5 2024-11-05 15:23:56.422 | TradeActivity files query time: 0.001018 seconds. Entries: 0. Current queries: 6 2024-11-05 15:23:56.434 | TradeActivity files query time: 0.001073 seconds. Entries: 0. Current queries: 7 2024-11-05 15:23:56.442 | TradeActivity files query time: 0.001101 seconds. Entries: 0. Current queries: 8 2024-11-05 15:23:56.569 | TradeActivity files query time: 0.000965 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:56.573 | TradeActivity files query time: 0.000936 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:56.663 | TradeActivity files query time: 0.000946 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:57.759 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2024-11-05 15:23:57.759 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-11-05 15:23:59.365 | TradeActivity files query time: 0.001149 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:59.690 | TradeActivity files query time: 0.001385 seconds. Entries: 0. Current queries: 1 2024-11-05 15:23:59.792 | TradeActivity files query time: 0.001067 seconds. Entries: 0. Current queries: 2 2024-11-05 15:24:00.629 | TradeActivity files query time: 0.000991 seconds. Entries: 0. Current queries: 1 2024-11-05 16:28:38.166 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2024-11-05 16:28:38.166 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-11-05 16:28:39.732 | Teton CME Order Routing | Requesting trade accounts from server. 2024-11-05 16:28:39.733 | TradeActivity files query time: 0.001140 seconds. Entries: 0. Current queries: 1 2024-11-05 16:28:39.777 | Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 182470. 2024-11-05 16:28:39.777 | Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 182470. 2024-11-05 16:28:39.777 | Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 182470A. 2024-11-05 16:28:39.777 | Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 182470A. 2024-11-05 16:28:39.777 | Teton CME Order Routing | Received 2 accounts from service. 2024-11-05 16:28:39.785 | TradeActivity files query time: 0.007969 seconds. Entries: 0. Current queries: 4 2024-11-05 16:28:39.786 | Teton CME Order Routing | Requesting historical order fills for account 182470. Start Date-Time UTC: 2024-07-04 16:28:39 2024-11-05 16:28:39.786 | TradeActivity files query time: 0.001265 seconds. Entries: 0. Current queries: 3 2024-11-05 16:28:39.787 | Teton CME Order Routing | Requesting historical account balances for account 182470. Start date-time UTC: 2024-11-05 15:23:47 2024-11-05 16:28:39.792 | TradeActivity files query time: 0.005652 seconds. Entries: 0. Current queries: 2 2024-11-05 16:28:39.793 | TradeActivity files query time: 0.000808 seconds. Entries: 0. Current queries: 2 2024-11-05 16:28:39.793 | Teton CME Order Routing | Requesting historical order fills for account 182470A. Start Date-Time UTC: 2024-07-04 16:28:39 2024-11-05 16:28:39.793 | Teton CME Order Routing | Requesting historical account balances for account 182470A. Start date-time UTC: 2024-11-05 15:23:47 2024-11-05 16:28:39.872 | Teton CME Order Routing | Received 0 order fills for account: 182470. Inserting the ones that do not exist. 2024-11-05 16:28:39.880 | Teton CME Order Routing | Received 0 historical account balance updates for account: 182470. 2024-11-05 16:28:39.975 | Teton CME Order Routing | Requesting Trade Positions data. 2024-11-05 16:28:40.006 | Teton CME Order Routing | Received 0 order fills for account: 182470A. Inserting the ones that do not exist. 2024-11-05 16:28:40.006 | Teton CME Order Routing | Received 0 historical account balance updates for account: 182470A. 2024-11-05 16:28:40.805 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2024-11-05 16:28:40.805 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-11-05 16:33:43.997 | Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 353. Service Order ID: (none). Symbol: MNQZ24_FUT_CME. Account: 182470 * 2024-11-05 16:33:43.997 | Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 354. Service Order ID: (none). Symbol: MNQZ24_FUT_CME. Account: 182470 * 2024-11-05 16:33:43.997 | Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 355. Service Order ID: (none). Symbol: MNQZ24_FUT_CME. Account: 182470 * 2024-11-05 17:33:04.895 | Teton CME Order Routing | Requesting trade accounts from server. 2024-11-05 17:33:04.895 | TradeActivity files query time: 0.000800 seconds. Entries: 0. Current queries: 1 2024-11-05 17:33:04.936 | Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 182470. 2024-11-05 17:33:04.936 | Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 182470. 2024-11-05 17:33:04.936 | Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 182470A. 2024-11-05 17:33:04.936 | Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 182470A. 2024-11-05 17:33:04.936 | Teton CME Order Routing | Received 2 accounts from service. 2024-11-05 17:33:04.939 | TradeActivity files query time: 0.003051 seconds. Entries: 0. Current queries: 4 2024-11-05 17:33:04.939 | TradeActivity files query time: 0.000518 seconds. Entries: 0. Current queries: 4 2024-11-05 17:33:04.941 | TradeActivity files query time: 0.001970 seconds. Entries: 0. Current queries: 4 2024-11-05 17:33:04.941 | TradeActivity files query time: 0.000208 seconds. Entries: 0. Current queries: 4 2024-11-05 17:33:04.996 | Teton CME Order Routing | Requesting historical order fills for account 182470. Start Date-Time UTC: 2024-07-04 17:33:04 2024-11-05 17:33:04.996 | Teton CME Order Routing | Requesting historical account balances for account 182470. Start date-time UTC: 2024-11-05 16:28:35 2024-11-05 17:33:04.996 | Teton CME Order Routing | Requesting historical order fills for account 182470A. Start Date-Time UTC: 2024-07-04 17:33:04 2024-11-05 17:33:04.996 | Teton CME Order Routing | Requesting historical account balances for account 182470A. Start date-time UTC: 2024-11-05 16:28:35 2024-11-05 17:33:05.083 | Teton CME Order Routing | Received 0 order fills for account: 182470. Inserting the ones that do not exist. 2024-11-05 17:33:05.083 | Teton CME Order Routing | Received 0 historical account balance updates for account: 182470. 2024-11-05 17:33:05.083 | Teton CME Order Routing | Received 0 order fills for account: 182470A. Inserting the ones that do not exist. 2024-11-05 17:33:05.194 | Teton CME Order Routing | Received 0 historical account balance updates for account: 182470A. 2024-11-05 17:33:05.206 | Teton CME Order Routing | Requesting Trade Positions data. 2024-11-05 17:33:06.078 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2024-11-05 17:33:06.078 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-11-05 17:33:27.162 | Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 356. Service Order ID: (none). Symbol: MNQZ24_FUT_CME. Account: 182470 * 2024-11-05 17:33:27.162 | Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 357. Service Order ID: (none). Symbol: MNQZ24_FUT_CME. Account: 182470 * 2024-11-05 17:33:27.162 | Teton CME Order Routing (Order reject). Info: Trading is disabled. Internal Order ID: 358. Service Order ID: (none). Symbol: MNQZ24_FUT_CME. Account: 182470 * |
| [2024-11-05 23:27:17] |
| John - SC Support - Posts: 36189 |
|
khambolikar: You do not have any funds in your account. The exchanges renew on a calendar month basis, so you need to have the necessary funds in your account prior to the first day of each month, which you did not have on November 1, 2024. Add enough funds to cover the cost of the exchanges for which you want real-time data. Then activate the exchanges at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-05 23:28:28] |
| John - SC Support - Posts: 36189 |
|
Tumaini Bryan: This is the time that we have seen you post into an existing thread with an issue completely unrelated to the original post. Do not do this, open a new Support Board post for your issues. We responded to your issue above in the other post. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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