Support Board
Date/Time: Thu, 21 Nov 2024 16:20:56 +0000
Historical SC data all services shows after day ends?
View Count: 132
| [2024-11-01 21:23:29] |
| user54342 - Posts: 42 |
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Hello I would like to ask you about when is availible to download historical data for current day. Because my data shows at thesse times: - CC (cocoa ICE US) at 16:15 (Chicago time) so I can only see bar for day after these time. Also intraday data for CC shows after 16:15. - CL (crude oil, CME) at after 16:00 (Chicago time) I use historical SC DATA all services. How can I see historical data for a current day (I do not care if it is delayed)? Thank you |
| [2024-11-01 23:47:44] |
| Sierra_Chart Engineering - Posts: 17136 |
|
We are not sure when this would update but it would not be until late the end of day: - CC (cocoa ICE US) at 16:15 (Chicago time) so I can only see bar for day after these time. Also intraday data for CC shows after 16:15. This data should be available after 6 PM Eastern: - CL (crude oil, CME) at after 16:00 (Chicago time)
But the chart is going to continuously update delayed because by default delayed data is provided for this symbol.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-11-01 23:47:55
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| [2024-11-03 11:08:24] |
| user54342 - Posts: 42 |
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So ICE US exchange should be availible after 16:15(Chicago time) ? and CME group should update normally during day but is delayed 10-15 min? What can I do to correct this because I cannot see this during day only as I said it is after close of the CME group exchanges? I also click "delete and download data" but nothing happens still only see yesterday for CME group. Thank you very much |
| [2024-11-03 20:38:40] |
| Sierra_Chart Engineering - Posts: 17136 |
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Not really sure about this: So ICE US exchange should be availible after 16:15(Chicago time) ?
Yes: and CME group should update normally during day but is delayed 10-15 min?
What can I do to correct this because I cannot see this during day only as I said it is after close of the CME group exchanges? I also click "delete and download data" but nothing happens still only see yesterday for CME group. First thing is refer to the information here, to make sure the chart is set to update properly: No Historical Chart or Blank Chart | Historical Chart Not Updating | Missing Historical Chart Data: 6.2: Current Bar Not Updating in a Historical Chart Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-11-03 20:40:02
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| [2024-11-04 15:42:11] |
| user54342 - Posts: 42 |
|
2024-11-04 09:37:44.772 | Software version: 2700 64-bit 2024-11-04 09:37:44.772 | Primary Thread ID: 20936 2024-11-04 09:37:44.772 | Usage end date: 2024-12-02 2024-11-04 09:37:44.772 | Enabled for: Sierra Chart Historical Data Service. 2024-11-04 09:37:44.772 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-11-04 09:37:44.772 | Enabled for: Delayed Denali Exchange Data Feed. 2024-11-04 09:37:44.772 | Enabled for exchange2: CME (Trading Account Required) 2024-11-04 09:37:44.772 | Enabled for exchange2: CBOT (Trading Account Required) 2024-11-04 09:37:44.772 | Enabled for exchange2: COMEX (Trading Account Required) 2024-11-04 09:37:44.772 | Enabled for exchange2: NYMEX (Trading Account Required) 2024-11-04 09:37:44.772 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-11-04 09:37:44.772 | Current selected Data/Trading service: SC Data - All Services 2024-11-04 09:37:44.772 | Custom symbol settings values: enabled 2024-11-04 09:37:44.772 | Chart Update Interval: 500 2024-11-04 09:37:44.772 | Intraday Data Storage Time Unit: 1 2024-11-04 09:37:44.772 | Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-11-04 09:37:44.772 | 2024-11-04 15:37:44 Local computer time in UTC 2024-11-04 09:37:44.772 | 2024-11-04 09:37:44 Local computer time in SC Time Zone 2024-11-04 09:37:44.772 | 2024-11-04 15:35:57 Server time in UTC 2024-11-04 09:37:44.772 | Local computer UTC time and Server UTC time difference: 2 seconds. 2024-11-04 09:37:44.772 | Program path: C:\SierraChart\ 2024-11-04 09:37:44.772 | Data Files path: C:\SierraChart\Data\ 2024-11-04 09:37:44.772 | OS Version Number: 10.0 2024-11-04 09:37:44.772 | Locale Setting: C 2024-11-04 09:37:44.773 | DLLs: Average_True_Range.19.scss_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll 2024-11-04 09:37:44.773 | Allowed protected custom studies: 2024-11-04 09:37:44.773 | Crash reporter started: true 2024-11-04 09:37:44.773 | 2024-11-04 09:37:49.177 | File >> Disconnect selected. 2024-11-04 09:37:49.177 | SC Data - All Services | Disconnected. 2024-11-04 09:38:37.830 | 6BZ24-CME Daily #1 | Reloading chart. 2024-11-04 09:38:37.846 | 6BZ24-CME Daily #1 | >= 1 Day from current Date to last Date in file. Downloading historical Daily data 2024-11-04 09:38:37.846 | 6BZ24-CME Daily #1 | Chart data loading complete. 2024-11-04 09:38:38.327 | Added historical Daily data request for 6BZ24-CME to the queue. 2024-11-04 09:38:38.327 | Triggering next historical data download in queue. 2024-11-04 09:38:38.328 | Mapping 6BZ24-CME to 6BZ24. Service code: cme 2024-11-04 09:38:38.328 | Using symbol data fast lookup vector 2024-11-04 09:38:38.333 | HD Request # 8 | Downloading Historical Daily chart data for 6BZ24-CME. Starting date: 2024-10-30. Service: scdataallservices 2024-11-04 09:38:38.773 | HD Request # 8 | Requesting historical Daily data for B6Z24 starting at 2024-10-29. SC External HD service. 2024-11-04 09:38:39.230 | HD Request # 8 | Receiving historical Daily data for 6BZ24-CME starting at 2024-10-30. 2024-11-04 09:38:39.230 | HD Request # 8 | Writing historical Daily data to the file 6BZ24-CME.dly. 2024-11-04 09:38:39.236 | HD Request # 8 | Bytes received: 232 2024-11-04 09:38:39.236 | HD Request # 8 | Received 4 Daily data records from 2024-10-30 00:00:00 to 2024-11-01 00:00:00 (3.0 days) and wrote 3 records for 6BZ24-CME 2024-11-04 09:38:39.236 | HD Request # 8 | Completion time: 1s. 2024-11-04 09:38:39.236 | HD Request # 8 | Daily data download complete for 6BZ24-CME. Unique request ID: 8 2024-11-04 09:38:39.236 | Removing historical data download ID 8. 2024-11-04 09:38:39.236 | 2024-11-04 09:38:39.236 | No download requests in the queue to start downloads for. 2024-11-04 09:38:39.328 | 6BZ24-CME[M] Daily #1 | Reloading chart. 2024-11-04 09:38:39.343 | 6BZ24-CME[M] Daily #1 | Chart data loading complete. 2024-11-04 09:38:48.538 | 2024-11-04 09:38:48.539 | SC Data - All Services | Connected to server complete. 2024-11-04 09:38:48.539 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-11-04 09:38:48.831 | Mapping 6BZ24-CME to 6BZ24. Service code: cme 2024-11-04 09:38:48.831 | Using symbol data fast lookup vector 2024-11-04 09:38:48.831 | Denali Data Feed | Starting real-time market data updates for: 6BZ24-CME (6BZ24). ID: 1 Service code: cme 2024-11-04 09:38:48.831 | Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 10048 2024-11-04 09:38:48.831 | Denali Data Feed | Requesting security definition data for: 6BZ24-CME (6BZ24). ID: 1 2024-11-04 09:38:48.831 | DTC Client socket (1) | Creating socket. 2024-11-04 09:38:48.831 | DTC Client socket (1) | New receive buffer size: 0 2024-11-04 09:38:48.831 | DTC Client socket (1) | Connecting to IP: 67.214.125.5. 2024-11-04 09:38:48.982 | Denali Data Feed | Network connection to server complete. 2024-11-04 09:38:48.982 | Denali Data Feed | Starting socket receive thread. 2024-11-04 09:38:48.982 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-11-04 09:38:49.137 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-11-04 09:38:49.137 | Denali Data Feed | Sending logon request message. 2024-11-04 09:38:50.072 | Denali Data Feed | Received logon response. 2024-11-04 09:38:50.072 | Denali Data Feed | Server Name: RealTimeServer. 2024-11-04 09:38:50.072 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-11-04 09:38:50.072 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-11-04 09:38:50.072 | Denali Data Feed | Failed connections: 3 2024-11-04 09:38:50.072 | Denali Data Feed | Waiting for socket receive thread to end 2024-11-04 09:38:50.073 | DTC Client socket (1) | CloseSocket call. 2024-11-04 09:38:50.073 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-11-04 09:38:50.073 | Denali Data Feed | Disconnected from the server. 2024-11-04 09:38:50.073 | Denali Data Feed | Data feed disconnected. Will reconnect in 60 seconds. 2024-11-04 09:38:50.215 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-11-04 09:38:50.215 | DTC Client socket (1) | Closed. 2024-11-04 09:39:04.963 | Starting downloads for all open Historical Daily data charts. 2024-11-04 09:39:04.963 | Added historical Daily data request for 6BZ24-CME to the queue. 2024-11-04 09:39:04.963 | Triggering next historical data download in queue. 2024-11-04 09:39:04.964 | HD Request # 9 | Downloading Historical Daily chart data for 6BZ24-CME. Starting date: 2024-10-30. Service: scdataallservices 2024-11-04 09:39:05.396 | HD Request # 9 | Requesting historical Daily data for B6Z24 starting at 2024-10-29. SC External HD service. 2024-11-04 09:39:05.807 | HD Request # 9 | Receiving historical Daily data for 6BZ24-CME starting at 2024-10-30. 2024-11-04 09:39:05.807 | HD Request # 9 | Writing historical Daily data to the file 6BZ24-CME.dly. 2024-11-04 09:39:05.813 | HD Request # 9 | Bytes received: 232 2024-11-04 09:39:05.813 | HD Request # 9 | Received 4 Daily data records from 2024-10-30 00:00:00 to 2024-11-01 00:00:00 (3.0 days) and wrote 3 records for 6BZ24-CME 2024-11-04 09:39:05.813 | HD Request # 9 | Completion time: 1s. 2024-11-04 09:39:05.813 | HD Request # 9 | Daily data download complete for 6BZ24-CME. Unique request ID: 9 2024-11-04 09:39:05.813 | Removing historical data download ID 9. 2024-11-04 09:39:05.813 | 2024-11-04 09:39:05.813 | No download requests in the queue to start downloads for. 2024-11-04 09:39:05.830 | 6BZ24-CME[M] Daily #1 | Reloading chart. 2024-11-04 09:39:05.844 | 6BZ24-CME[M] Daily #1 | Chart data loading complete. 2024-11-04 09:39:50.065 | Denali Data Feed | Connecting to the server ds25.sierracharts.com. Port 443 2024-11-04 09:39:50.112 | DTC Client socket (1) | Creating socket. 2024-11-04 09:39:50.112 | DTC Client socket (1) | New receive buffer size: 0 2024-11-04 09:39:50.112 | DTC Client socket (1) | Connecting to IP: 69.39.70.248. 2024-11-04 09:39:50.257 | Denali Data Feed | Network connection to server complete. 2024-11-04 09:39:50.257 | Denali Data Feed | Starting socket receive thread. 2024-11-04 09:39:50.257 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-11-04 09:39:50.425 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-11-04 09:39:50.425 | Denali Data Feed | Sending logon request message. 2024-11-04 09:39:51.369 | Denali Data Feed | Received logon response. 2024-11-04 09:39:51.369 | Denali Data Feed | Server Name: RealTimeServer. 2024-11-04 09:39:51.369 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-11-04 09:39:51.369 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-11-04 09:39:51.369 | Denali Data Feed | Failed connections: 4 2024-11-04 09:39:51.369 | Denali Data Feed | Waiting for socket receive thread to end 2024-11-04 09:39:51.369 | DTC Client socket (1) | CloseSocket call. 2024-11-04 09:39:51.369 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-11-04 09:39:51.369 | Denali Data Feed | Disconnected from the server. 2024-11-04 09:39:51.369 | Denali Data Feed | Data feed disconnected. Will reconnect in 60 seconds. 2024-11-04 09:39:51.509 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-11-04 09:39:51.509 | DTC Client socket (1) | Closed. 2024-11-04 09:40:51.360 | Denali Data Feed | Connecting to the server ds26.sierracharts.com. Port 443 2024-11-04 09:40:51.410 | DTC Client socket (1) | Creating socket. 2024-11-04 09:40:51.410 | DTC Client socket (1) | New receive buffer size: 0 2024-11-04 09:40:51.410 | DTC Client socket (1) | Connecting to IP: 38.120.62.82. 2024-11-04 09:40:51.588 | Denali Data Feed | Network connection to server complete. 2024-11-04 09:40:51.588 | Denali Data Feed | Starting socket receive thread. 2024-11-04 09:40:51.588 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-11-04 09:40:51.787 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-11-04 09:40:51.787 | Denali Data Feed | Sending logon request message. 2024-11-04 09:40:52.800 | Denali Data Feed | Received logon response. 2024-11-04 09:40:52.800 | Denali Data Feed | Server Name: RealTimeServer. 2024-11-04 09:40:52.800 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-11-04 09:40:52.800 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-11-04 09:40:52.800 | Denali Data Feed | Failed connections: 5 2024-11-04 09:40:52.800 | Denali Data Feed | Waiting for socket receive thread to end 2024-11-04 09:40:52.800 | DTC Client socket (1) | CloseSocket call. 2024-11-04 09:40:52.800 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-11-04 09:40:52.800 | Denali Data Feed | Disconnected from the server. 2024-11-04 09:40:52.800 | Denali Data Feed | Data feed disconnected. Will reconnect in 60 seconds. 2024-11-04 09:40:52.965 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-11-04 09:40:52.965 | DTC Client socket (1) | Closed. |
| [2024-11-05 17:34:13] |
| John - SC Support - Posts: 36186 |
|
We see the following in your log: Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2
This means that you have Sierra Chart running on a second computer and accessing the data. So you can not get the real-time data to this computer. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-05 21:27:33] |
| user54342 - Posts: 42 |
|
thank you but I do not need real time data i am interested in delayed data too. So I should see bar but delayed, am I right? or it works only when I am login only on one PC? Also for delayed SC historicall data?
Date Time Of Last Edit: 2024-11-05 21:28:35
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| [2024-11-06 00:25:52] |
| John - SC Support - Posts: 36186 |
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The account from which you are posting is expired. You need to post from your active account. Please login to our website with your active account and then post again in this thread letting us know. We need this so we can look at your account and understand how you are setup.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: