Support Board
Date/Time: Thu, 21 Nov 2024 21:25:58 +0000
New Candle not forming precisely when the timer countdown ends
View Count: 201
| [2024-10-30 18:02:07] |
| Jimmyy - Posts: 221 |
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New Candle forms a few seconds after the timer countdown ends. Attaching screen recording for reference - please forward it until the end near the candle close Is that few seconds mismatch including trades for those few seconds? (looks like there is some activity during that mismatch) Or is the calculation done precisely based on what my timeframe is? |
Private File Private File |
| [2024-10-30 18:34:00] |
| John - SC Support - Posts: 36198 |
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What study are you using to display the remaining time?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-30 18:38:04] |
| Jimmyy - Posts: 221 |
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Countdown timer
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| [2024-10-30 18:57:48] |
| John - SC Support - Posts: 36198 |
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Do you have the option for "Display Continuous Time Countdown Based on Real-Time Clock" set to "Yes" in that study? If so, then your computer clock is off slightly from the exchange clock, which would be why you are seeing the delay. To set your computer clock, refer to the following: Global Settings Menu: Set System Date-Time from Server (Global Settings menu) Or you could set that option to "No". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-30 19:03:20] |
| Jimmyy - Posts: 221 |
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I tried to set that option to No but then it would show me the remaining time in all seconds. I want it Minutes and seconds |
| [2024-10-30 21:36:51] |
| John - SC Support - Posts: 36198 |
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Changing the Input for "Display Continuous Time Countdown based on Real-Time Clock" does not have any impact on how the countdown timer is shown. The Input for "Display Value Only" will do this, but not the above. And, as we stated, the other option is to ensure that your computer clock is matched to the NIST time, which is what the exchanges use. In addition to setting it once, Sierra Chart includes a Network Time Protocol option. Refer to the following: Network Time Protocol Client For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-31 04:32:41] |
| Jimmyy - Posts: 221 |
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2024-10-31 00:31:57.254 | NTP | Create NTP Client... 2024-10-31 00:31:57.254 | NTP | Start NTP Client Receive Thread. 2024-10-31 00:31:57.254 | NTP | Client | No privilege to gradual adjust system time. Set time will be used instead to step system time. * 2024-10-31 00:31:57.254 | NTP | Client | Create NTP Client Service. 2024-10-31 00:31:57.254 | NTP | Client | Start NTP Client Service. 2024-10-31 00:31:57.254 | NTP | System clock adjustment is enabled. Disable it and switch to own Clock Adjustment. 2024-10-31 00:31:57.254 | NTP | Unable to get permission to adjust the system time: Failed to adjust privileges. Windows error code 1300: Not all privileges or groups referenced are assigned to the caller. * 2024-10-31 00:31:57.254 | NTP | Client | Cannot adjust System Clock. Canceling NTP Client Service starting. * 2024-10-31 00:31:57.254 | NTP | Stop NTP Client... 2024-10-31 00:31:57.254 | NTP | NTP Client Stopped. 2024-10-31 00:31:57.254 | NTP | Unable to get permission to restore the system time: Failed to adjust privileges. Windows error code 1300: Not all privileges or groups referenced are assigned to the caller. * This is what i am getting on enabling NTPC |
| [2024-10-31 06:29:25] |
| User224654 - Posts: 18 |
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In my experience, the NTP function can only be used with Windows administrator rights. To do this, start Sierra Chart by right-clicking on the icon and select Run as administrator.
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| [2024-10-31 12:49:36] |
| Sierra_Chart Engineering - Posts: 17138 |
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Yes that is correct. Run Sierra Chart with Administrator level access.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-10-31 12:49:43
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| [2024-10-31 12:53:59] |
| Jimmyy - Posts: 221 |
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I did that. in my sub instances at the NTP status its saying " Wait Another SierraChart Stops NTP Client". What is that supposed to mean? And do I have to select a server or is that done automatically? |
| [2024-10-31 13:45:11] |
| Sierra_Chart Engineering - Posts: 17138 |
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NTP should be running on the main instance of Sierra Chart only. It just needs to be running on a single instance of Sierra Chart only. Not multiple. Just one instance only. In the sub instances, disable NTP by going to Global Settings >> NTP Settings in each sub instance and set NTP Client Enable to No. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-10-31 13:45:21
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| [2024-10-31 14:32:48] |
| Jimmyy - Posts: 221 |
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do i also have to select a server ? i am not sure which to use
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| [2024-10-31 14:49:21] |
| John - SC Support - Posts: 36198 |
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Yes, you need to select a server. You can also have multiple servers, which will help to make your system more accurate by averaging out any latency from a particular server.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-31 21:12:37] |
| Sierra_Chart Engineering - Posts: 17138 |
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No, the NTP server list, is just a list of the servers which are being used. They are all used in parallel. All of the servers are used. Just leave them as the default.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-10-31 21:12:46
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| [2024-11-01 15:29:15] |
| Jimmyy - Posts: 221 |
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so one more thing : i am badly in need of the NDX index ticker. I have asked this before too and was told it wont be made available. but i really need it!! Its the second largest index! Could you guys please anyhow consider relisting it! |
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