Support Board
Date/Time: Thu, 21 Nov 2024 23:51:41 +0000
Cancel my subscription
View Count: 83
| [2024-10-24 12:16:41] |
| User942653 - Posts: 1 |
|
I find your chart lags to much and would like to cancel my subscription. Thanks, Scott Branson |
| [2024-10-24 16:37:34] |
| John - SC Support - Posts: 36203 |
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We have set your account to not renew. You have 7 days of Usage Time remaining, and we only refund Usage Time in whole month (31 day) increments, so we can not refund this remaining Usage Time. After October 30, 2024 your account will automatically be put in an expired state. There is nothing further you need to do in this regard. You do have a Services Surplus balance of $4.00, but we have a $5.00 processing fee for payment refunds, therefore we can not refund this to you. Should you ever return to Sierra Chart, these funds will still be in your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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