Support Board
Date/Time: Sat, 19 Apr 2025 10:25:06 +0000
Post From: Cancel my subscription
| [2025-01-02 15:50:43] |
| John - SC Support - Posts: 39362 |
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We have set your account to not renew. At this time, you have 8 days of Usage Time remaining. We refund Usage Time in whole month (31 day) increments, therefore we can not refund any of your remaining Usage Time. You had a Services Surplus balance of $51.00. We have a $5.00 processing fee for payment refunds, therefore a total of $46.00 has been refunded through PayPal. Since we can only refund against actual transactions, you will see the refund in 3 parts: one for $15.00, one for $23.00, and one for $8.00. For anyone else that comes across this post, refund requests should be made through the "Account Support Tickets" at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |