Support Board
Date/Time: Thu, 21 Nov 2024 23:57:26 +0000
Risk Reward too quirk
View Count: 123
| [2024-10-24 01:11:14] |
| User745789 - Posts: 310 |
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I don't know if this is by design, but it makes the tool quite hard to adjust and work with: When clicking on the RR tool to adjust the position of the three points (entry, stop and target), the entry marker vanishes. It would be better of the entry marker remained visible when left clicking on the tool drawing. I know this seems trivial in the big picture, but it is not easy to work with the tool due to this. |
| [2024-10-24 16:24:41] |
| John - SC Support - Posts: 36203 |
|
This should not be occurring, and we can not find a way to reproduce it. What is the exact workflow you are using where this occurs?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-25 00:47:36] |
| User745789 - Posts: 310 |
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My workflow is I simply left click on the drawing and the entry marker vanishes. And the entry and exit markers change color while I hold the click. I have this set to Yes Chart Drawing Tools: Support Drag For Chart Drawing Creation/Modification (Global Settings >> Tool Settings >> General >> Tool Options) When I set to No, the entry market still disappears on left click and hold. I am not sure what additional workflow info to provide. I attached an image of me left click hold on the drawing and the entry marker has vanished. And a second image where it is visible. |
 2024-10-25 08_46_58-Sierra Chart 2697 MJNK PA CQG WebAPI 202.png / V - Attached On 2024-10-25 00:47:21 UTC - Size: 6.79 KB - 22 views 2024-10-25 08_46_12-Sierra Chart 2697 MJNK PA CQG WebAPI 202.png / V - Attached On 2024-10-25 00:47:29 UTC - Size: 6.6 KB - 22 views |
| [2024-10-25 13:44:37] |
| John - SC Support - Posts: 36203 |
|
We can not find a way to reproduce what you are seeing. We simply can not find the particular workflow that is causing this to occur. The most interesting thing is the color change of the Stop and the Target, as these particular colors occur when the white "Entry" marker is at the same location as the Stop and Target, but it should not be at both of them at the same time. Not to mention that the Entry price is not at either of these. Please get us your "Sierra4.config" file so we can see if we can reproduce this with your settings. The file is located in the main Sierra Chart installation folder (typically C:\SierraChart). Follow these instructions to get us the file: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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