Support Board
Date/Time: Thu, 31 Oct 2024 10:12:42 +0000
close my account because no one can even help me set up a real time data
View Count: 146
| [2024-10-16 21:08:37] |
| User262326 - Posts: 3 |
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I want to close my account because no one can even help me set up a real time data, I paid $100 and want a refund because Forgiving Computer and your people can't solve this for an hour and a half $30+$60, and they want more money. I paid for everything, you've been withdrawing money for 3 weeks and there is no real time date, and they have no idea what to do.
Date Time Of Last Edit: 2024-10-16 21:09:16
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| [2024-10-16 22:36:18] |
| John - SC Support - Posts: 35639 |
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There is nothing for us to solve. The main issue you have is that you are on Package 3 (Base Standard). As such, you are not able to get any real-time data for the exchanges that are part of our Denali Exchange Data Feed. To do this, you need to be on one of the "Integrated Packages". Refer to the information on the Integrated packages at the following link: Description of Service Packages and Pricing: Integrated Packages Also, in terms of the funds you have spent with us, for some reason you have added 2 additional months of Usage Time to your account. This is not a problem, but it is where the extra $72.00 went. There is no need to add funds if you want to change packages. Refer to the information at the following link for how to change a package: Sierra Chart Purchase and License Information: Changing Package We also responded to ForgivingComputers post on this topic at the following link stating the same thing: Real-Time data for Ironbeam Brad at Forgiving Computers knows what he is doing. You should trust him. Now, all that being said, if you still want a refund, we can process this for you. Just be aware that there is a $5.00 processing fee for the payment refund. Please let us know how you want us to proceed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-17 00:24:17] |
| User262326 - Posts: 3 |
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Refund money, please!
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| [2024-10-17 13:58:08] |
| John - SC Support - Posts: 35639 |
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We were able to refund the full 3 months of Usage Time. At this time, your account is in an expired state. There is nothing further you need to do in this regard. After refunding the Usage Time, your Services Surplus balance was $100.00. We have a $5.00 processing fee for payment refunds, therefore a total of $95.00 has been refunded to your card. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-17 16:44:26] |
| User262326 - Posts: 3 |
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Thank you so much.
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