Support Board
Date/Time: Fri, 22 Nov 2024 05:27:40 +0000
Can't access depth of data
View Count: 107
| [2024-10-15 11:39:07] |
| sadramistes - Posts: 11 |
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Hello, My data provider (Rithmic) gives Lvl 2 data. Until 2 days ago i could see the depth in DOM but for some reason now they appear as Lvl 1 data. When i try to reconnect it gives me for a second the Lvl 2 data and then goes back to Lvl 1. I have enabled the allowance of Lvl 2 data stream in both Global Settings > Data/ Trade Service Settings and within the chart itself as you can see on the screenshots. Is there something i'm missing or something i changed without realising it? Thank you |
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| [2024-10-15 15:40:17] |
| John - SC Support - Posts: 36203 |
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Refer to the following: File Menu: Not Receiving the Full Number of Market Depth Levels -- Separately, we want to point out that you have the following exchange active with our Denali Exchange Data Feed: - CME with Market Depth for non-professional Trading accounts But you are not getting this data from us, as your "Verified Until" date is in the past (it is currently set to "2024-08-31"). This means that you have not connected to your live, funded, futures trading account since before that date. As such, you are not verified as a Non-Professional for the CME Group and you are not able to get the data from our data feed. If you do not want this data from us, then be sure to deactivate that exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Or, if you do want to get the data from us, then you need to connect to your live trading account. Once you make that connection, your "Verified Until" date will change to be 30 days in the future. You can view this date at the same link given just above. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-15 18:50:20] |
| sadramistes - Posts: 11 |
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Thank you for the reply. I had changed the setting of depth of market data in the symbol settings and i hadnt noticed it. Once i set the correct option then everything works fine. Thank you also for reminding me to deactivate the denali data feed since im not using it at the moment. |
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