Support Board
Date/Time: Fri, 22 Nov 2024 11:47:19 +0000
Post From: Can't access depth of data
| [2024-10-15 15:40:17] |
| John - SC Support - Posts: 36203 |
|
Refer to the following: File Menu: Not Receiving the Full Number of Market Depth Levels -- Separately, we want to point out that you have the following exchange active with our Denali Exchange Data Feed: - CME with Market Depth for non-professional Trading accounts But you are not getting this data from us, as your "Verified Until" date is in the past (it is currently set to "2024-08-31"). This means that you have not connected to your live, funded, futures trading account since before that date. As such, you are not verified as a Non-Professional for the CME Group and you are not able to get the data from our data feed. If you do not want this data from us, then be sure to deactivate that exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Or, if you do want to get the data from us, then you need to connect to your live trading account. Once you make that connection, your "Verified Until" date will change to be 30 days in the future. You can view this date at the same link given just above. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |