Support Board
Date/Time: Fri, 22 Nov 2024 15:40:42 +0000
LMAX have again charged the Fix Connection Fee/lack of comms from them
View Count: 119
| [2024-10-03 14:56:11] |
| Trint - Posts: 115 |
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Hi Sierra, I've had to reach out to LMAX again about a $300 fix connection fee they've mistakenly taken from my account. The previous refund in July went OK, I reached out and within a day they refunded it but this time I've had no email response from them in days and so I followed up on a call with the person on support saying she's putting my email across to the 'internet team'. I asked to be put through to them and apparently they don't deal with calls. Is this a bit strange..? |
| [2024-10-03 17:39:49] |
| Trint - Posts: 115 |
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FYI, LMAX have responded and refunded and have said they are putting measures in place to prevent this from happening again.
|
| [2024-10-04 11:31:38] |
| Sierra_Chart Engineering - Posts: 17143 |
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This is good. However, we have heard that before.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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