Support Board
Date/Time: Fri, 22 Nov 2024 16:30:37 +0000
New Sierra Account with Teton live trading and paid for Denali CME but no CME charts show
View Count: 102
| [2024-10-02 21:05:40] |
| User333106 - Posts: 1 |
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I have a new Sierra account, I believe I have signed all the relevant documents for CME quotes and activated the nonprofessional CME through Denali (and funded it) and I do not get any CME charts, quotes, or CME DOMs There is no prices or charts. I am connected and show the account connected and funded on Sierra with the green connection bar and balances in the account. I have clicked Find symbol and put in NQ and MNQ charts at future expiration dates. I have clicked File, open DOM, selected CME charts and clicked Open Trading DOM and it provides a DOM with no prices and some of the notes say "2024-10-02 21:01:01.908 | Symbol not allowed: MESZ24_FUT_CME * in the message log while others don't say anything in the log but do not show a chart or a DOM It seems as though, despite having the feed from Teton/IronBeam and the Denali CME feed, I am getting no charts other than what is on the "trial" account |
| [2024-10-02 21:23:14] |
| John - SC Support - Posts: 36221 |
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You are still on the Trial. Follow these instructions to change to a paid package: Sierra Chart Purchase and License Information: Instructions After you setup your paid package, and if you have not already done so, then go through the Setup Instructions for the Teton Order Routing Service at the following link starting at Step #6: Sierra Chart Teton Futures Order Routing: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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