Support Board
Date/Time: Fri, 22 Nov 2024 21:44:59 +0000
Cancel Subscription
View Count: 122
| [2024-09-26 18:07:51] |
| User625624 - Posts: 11 |
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I am trying to cancel my Sierra Charts subscription. What is the best way to do this? Thanks!
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| [2024-09-26 18:55:09] |
| John - SC Support - Posts: 36238 |
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Normally, we want you to make the request in our Account Support Tickets at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets But, in your case, there is nothing that is needing to be done. You have 29 days of Usage Time remaining, but we only refund Usage Time in whole month (31 day) increments. Also, you have $4.00 in your Services Surplus, but we have a $5.00 processing fee for payment refunds, therefore there is nothing left to refund. These funds will stay in this account, however. We have set your account to not renew, but this would have occurred automatically on October 24, 2024 when your Usage Time ends and you do not have enough funds to renew. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-26 20:48:05] |
| User625624 - Posts: 11 |
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Thanks you for your help. Also, I never really figured out how to get help setting up the charts. For future reference, what would be the best way to get software support?
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| [2024-09-26 21:25:36] |
| John - SC Support - Posts: 36238 |
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This Support Board is our primary support method. Ask questions here and we will answer them. If you want one-on-one support, we recommend any of the companies listed at the following link: Sierra Chart Personal Assistance For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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