Support Board
Date/Time: Fri, 22 Nov 2024 21:48:37 +0000
Trade Account issue - Deleted Account still remains.
View Count: 104
| [2024-09-26 13:03:38] |
| User92573 - Posts: 530 |
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Dear Support Please can you help with the following issue where I cannot seem to remove a no longer available / non-existent account. RITHMIC R-TRADER PRO DASHBOARD
Shows No Account reference. SIERRA TRADE WINDOW Settings >> Order Allocation to Trade Accounts >> Available Accounts (List) | Lists No Accounts Settings >> Allocation Accounts (List) | Say's (Remove) | As No Accounts Listed, or Added. Global Settings >> Order Allocation Linking and Config are both set to Yes. If I select >> Trade Simulation Mode On >> then the TRADE WINDOW states Sim1 Selecting >> Trade Simulation Mode Off >> then the TRADE WINDOW states XXXXXX-XXXXXX-XX the account that no longer exists and also does seem to reside anywhere in either platform. I have checked all charts to see if this account resides somewhere in the 'open chartbook group' but all is as above and I cannot see this Account reference anywhere. Changing the Data/Service did not clear the Accounts reference in either the TRADE WINDOW select account combo or the Account data presented in the Global Settings >> Chart Header Standard >> Account Data field. Any help appreciated. Date Time Of Last Edit: 2024-09-26 13:12:42
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| [2024-09-26 14:02:33] |
| Sierra_Chart Engineering - Posts: 17145 |
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Not totally sure about this, and really we cannot help with it. Simply disregard it. But do check this setting: Chart Settings: Additional Manually Set Trade Account (Chart >> Chart Settings >> Trading >> Trade Account menu) We cannot provide further help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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