Support Board
Date/Time: Thu, 21 Nov 2024 21:51:14 +0000
Could not cancel order
View Count: 142
| [2024-09-23 05:51:53] |
| Harman - Posts: 5 |
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Hi, I am not sure what just happened. I placed bracket order. It gets filled. I manually cancel the order. On cancelling there was still some how, A sell order was sitting on my screen. My cancelAll button was disabled. Order gets filled. I tried to place more order to close together. Only the new orders were getting cancelled. Tried buy/sell market button options. Then Tried from R Trader. Nothing was working. ' Finally the Flatten worked . It costed me $200 and also funded company rules. Date Time Of Last Edit: 2024-09-23 06:40:06
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 SellOrder.png / V - Attached On 2024-09-23 05:51:37 UTC - Size: 599.24 KB - 42 views Attachment Deleted. |
| [2024-09-23 13:32:11] |
| John - SC Support - Posts: 36198 |
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If the order was also on the Rithmic system and was not being closed from Sierra Chart, then this would be an issue with Rithmic not responding to your request to close out the order. When you have a problem like this, you need to call your broker to ensure that your position is where you want it (active or closed). Then you can deal with it within Sierra Chart by following these instructions: Trade Activity Log: Missing Order Fills from Trade Activity Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-23 16:34:15] |
| Harman - Posts: 5 |
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Hi, How come everything works fine on NinjaTrader platform. Right now I have no connection on Sierra. I have raised ticket to Edge clear. But connection and everything else works fine on Ninjatrader. Just confirming that I have Teton order routing and I still could not connect over the weekend and now. Date Time Of Last Edit: 2024-09-23 16:42:58
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| [2024-09-23 18:58:18] |
| John - SC Support - Posts: 36198 |
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The interface that is used between Sierra Chart and Rithmic was written by Rithmic and is different from what is used by NinjaTrader. Issues with connectivity need to be brought to the attention of Rithmic, as there is nothing we can do about it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-01 15:48:01] |
| Sierra_Chart Engineering - Posts: 17138 |
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You must be referring to a Position because if it was an order, the Cancel All button would not be disabled: On cancelling there was still some how, A sell order was sitting on my screen.
My cancelAll button was disabled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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