Support Board
Date/Time: Wed, 27 Nov 2024 12:29:02 +0000
Log in issue
View Count: 1012
| [2014-09-03 06:30:42] |
| TraderTen - Posts: 80 |
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I migrated one of my AMP accounts to the setup for the other (as I expect to close it). Not sure if this maneuver, or the change in my Sierra account name recently is preventing me from loging in and receiving data. Attached is the log. ------------------------- Current selected Data/Trading service: AMP/TTNet | 2014-09-02 21:33:25 AMP/TTNet: Connecting. | 2014-09-02 21:33:29 Starting the Price Feed session. Connecting to 12.41.48.53 port 10501... | 2014-09-02 21:33:29 TT FIX Data socket (1164) - Connected. | 2014-09-02 21:33:30 TT FIX Data: Sending the Logon message. | 2014-09-02 21:33:30 TT FIX Data: Received a Logout message. Text = Username / Password not recognized. | 2014-09-02 21:33:30 TT FIX Data: Sending a Logout message. Text = Received Logout message. | 2014-09-02 21:33:30 TT FIX Data socket (1164) - Shutdown and closed. | 2014-09-02 21:33:30 TT FIX Data: Logged out and disconnected. | 2014-09-02 21:33:30 Disconnected from TT FIX Price Feed session. | 2014-09-02 21:33:30 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-09-02 21:33:30 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-09-02 21:33:30 AMP/TTNet: Disconnected. | 2014-09-02 21:33:30 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-09-02 21:33:30 |
| [2014-09-03 16:57:15] |
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We apologize for the delay. This message here: TT FIX Data: Received a Logout message. Text = Username / Password not recognized. | 2014-09-02 21:33:30 Is the result of the Sender Comp ID and Password not being set correctly through Global Settings >>Data/Trade Service Settings >>Price Feed Connection Details/Orders Connection Details. Contact your broker for help with those fields. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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