Support Board
Date/Time: Sat, 23 Nov 2024 03:02:47 +0000
Account Usage Time Update
View Count: 170
| [2024-09-09 21:10:26] |
| User705490 - Posts: 9 |
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Hello - when I log in to SC on my desktop I see "not connected" Why is this? I have enough in my account to not require the monthly rate is that right? Can someone help me understand why my sierra chart does not connect to see historical ES or index activity including day of activity? thank you.
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| [2024-09-09 21:12:36] |
| John - SC Support - Posts: 36238 |
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The simplest answer is that you need to select "File >> Connect to Data Feed". But, we are not sure why you are not connecting up front, or if there is an issue with your connection. First, check the following setting and ensure that it is set to "Yes": Data/Trade Service Settings: Connect on Program Startup (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Settings) If it is, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-09 22:46:45] |
| John - SC Support - Posts: 36238 |
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Please see the answer we gave in Post #2 above.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-10 12:33:35] |
| User705490 - Posts: 9 |
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When I navigate to "File" --> "Connect to Data Feed" then I get an error window (images attached) of no trade account assigned. Might this be if my payments have not processed thru the Sierra system yet or otherwise? What would lead to these error windows to appear with screenshots attached? How can I see the data loading for the indices selected to view, rather than the window appearing saying "not connected, no trade account connected"? Thank you Date Time Of Last Edit: 2024-09-10 12:37:12
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 sierra.checksum.error.png / V - Attached On 2024-09-10 12:32:54 UTC - Size: 112.97 KB - 29 views sierra.no.account.error.png / V - Attached On 2024-09-10 12:33:04 UTC - Size: 754.59 KB - 28 views |
| [2024-09-10 16:00:51] |
| John - SC Support - Posts: 36238 |
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With regards to the Checksum error, which is very unusual, you will need to remove the following files from your system. Any custom keyboard shortcuts that you had created will be gone and you will need to redo them. Please make sure to exit from Sierra Chart before removing these files: - KeyboardShortcuts.config - KeyboardShortcuts4.config You may only have KeyboardShortcuts4.config, which is fine - just remove that one if this is the case. -- With regards to the "No Trade Accounts Assigned", this means that you are trying to connect to the "Teton CME Order Routing", but the Clearing Firm you have selected has not setup your account yet, or you are not selecting the correct Clearing Firm. What broker/clearing firm are you using for the Teton Order Routing? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-11 10:04:47] |
| User705490 - Posts: 9 |
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Hello - my account with edgeclear/ironbeam has had the correct connection to sierra over the past year. there are sufficient funds in the ironbeam account for the connection that was made in 2023 and has remained the same since. why at this time would the connection be lost? please advise why an account that has been working would no longer be connected? can you check all connections on your side to see what the issue is? what steps on my side can I take to check the connection? at this point i've missed 3 days of trading and counting due to this issue, please advise when you've checked your connection side to share if any issues there. thank you. Date Time Of Last Edit: 2024-09-11 10:05:39
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| [2024-09-11 11:56:58] |
| Sierra_Chart Engineering - Posts: 17145 |
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The first thing that you must do, and is absolutely mandatory, is update Sierra Chart to the current version: Software Download: Fast Update After that, you need to set the Clearing Firm. Follow the instructions 7 through 9 here: Sierra Chart Teton Futures Order Routing: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-09-11 12:11:58
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| [2024-09-11 12:21:06] |
| User705490 - Posts: 9 |
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Thank you - steps 7-9, specifically connecting to the broker Ironbeam again helped. Not sure how this was undone and it needed to be connected to the broker again. Thank you for this clarity.
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