Support Board
Date/Time: Sat, 23 Nov 2024 07:11:41 +0000
Post From: Account Usage Time Update
| [2024-09-09 21:12:36] |
| John - SC Support - Posts: 36238 |
|
The simplest answer is that you need to select "File >> Connect to Data Feed". But, we are not sure why you are not connecting up front, or if there is an issue with your connection. First, check the following setting and ensure that it is set to "Yes": Data/Trade Service Settings: Connect on Program Startup (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Settings) If it is, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |