Login Page - Create Account

Support Board


Date/Time: Sat, 23 Nov 2024 08:34:20 +0000



Error downloading historical Intraday data

View Count: 90

[2024-09-02 20:12:51]
User190921 - Posts: 3
Hey,

I have some issues downloading historical Intraday data. I also already send you my Message Log.

The data for the symbol AMZN-NQTV is not being displayed correctly. The data appears in the chart except for the last two days - these are not displayed. This problem exists with all NASDAQ TotalView symbols. I have subscribed to package 12 & the Denali Exchange data feed.

Other Symbols for example the Forex - FXCM Symbols are working properly.

Among a few others, there is this error message: "Error downloading historical Intraday data for AMZN-NQTV. Historical data logon error: Serving data is disabled"


What could be the reason?
[2024-09-03 02:03:36]
Sierra_Chart Engineering - Posts: 17145
You can ignore that particular error for NASDAQ TotalView. It is not relevant and is not blocking downloads.

The US stock market has been closed the last three days. So this is expected not having data since last Friday.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account