Support Board
Date/Time: Thu, 21 Nov 2024 10:05:40 +0000
[Sticky] [Locked] - EUREX Market Data Infrastructure Upgrade
View Count: 5409
| [2024-09-01 16:50:21] |
| Sierra_Chart Engineering - Posts: 17133 |
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We have been working for some time now, to upgrade our hardware infrastructure, and connectivity for the Denali EUREX order by order data feed. This includes a completely full redundant set up with redundancy in all areas including connectivity to the exchange. This will be completed in November 2024. This will eliminate any type of faults with the data feed. It also will solve, the packet loss issue which occasionally occurs which can lead to overlapping market depth data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-10-04 15:24:42
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| [2024-10-04 15:23:40] |
| Sierra_Chart Engineering - Posts: 17133 |
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We are aware of the overlapping market depth data issue today with EUREX. Affecting some symbols. This is due to some minor packet loss which we think this has to do with us testing the simulation feed in preparation for the upcoming new T7 version in November. We did take steps months ago to solve this issue. We apologize it for today. The infrastructure upgrades we are doing we described in the prior post is a definitive solution to this problem. The EUREX EOBI order by order data feed, is 100% sensitive to a problem like this. Once there is even a single packet lost it creates a problem like this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-10-04 15:24:11
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| [2024-10-21 19:22:15] |
| Sierra_Chart Engineering - Posts: 17133 |
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The second server, has been set up at the Frankfurt data center, and it has its own separate connection for exchange connectivity. We are testing the EUREX data now. All is working fine. There is a lot more to do and due to contractual terms, this is not going to become operational for users until December 1. The original server we have in Frankfurt is going to be reconfigured and put on this new network as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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