Support Board
Date/Time: Sun, 24 Nov 2024 21:12:50 +0000
different information in two different pcs with the same account
View Count: 230
| [2024-07-26 19:43:18] |
| User135311 - Posts: 9 |
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hi, I am aware of that, but if I am looking at yesterday's data they should be the same.....but they still being different. After running some tests and comparing with other trading platforms, I found that if I run Sierra chart number bars in time frames (15 sec, 30 sec, 1 min....) and not in the number of trades (1500, 2500,...), some of the information are matching in bot PC and with the other trading platforms, but not all the information. so it looks like the precision of the numbers bar study to allocate the information properly and consistently across multiple PCs when looking at previous days is inaccurate. I would appreciate it if there is any way to correct this so that I can trust the information presented by the software. regards, Paul P. |
| [2024-07-26 19:43:24] |
| John - SC Support - Posts: 36238 |
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Please get us an image of what you are seeing. As long as the charts are setup exactly the same, then you will have the exact same results. There is a reason for the difference you are seeing. Follow these instructions to get us the images:
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-27 12:52:17] |
| User135311 - Posts: 9 |
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Hi John, Currently I am on a weekend trip with my family, so I will be able to send you the pictures next week (Wednesday). But to give you an update, I already deleted sierra chart from my main trading computer and reinstalled it (and configure it exactly as the backup PC), and the problem looks better but it isn’t fix, so I am hoping that you guys can help to find the reason of the problem. It is posible to allow you to have remote access to my PC to speed the diagnostic? Regards, Paul. P. |
| [2024-07-29 14:43:22] |
| John - SC Support - Posts: 36238 |
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You definitely do not need to reinstall. There is simply something different in the charts. The easiest thing to do is to copy the Chartbook from one system to the other and then compare the charts on the one system. If they are the same, then there is something about the data, in which case use the option for "Edit >> Delete All Data and Download" to redownload the data. Otherwise, it is something in the setup of the chart itself that is different. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-29 21:50:02] |
| User135311 - Posts: 9 |
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I like the idea of copying the chart book…….how can I do that?
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| [2024-07-30 13:49:56] |
| John - SC Support - Posts: 36238 |
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The information to copy an installation is at the following link: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation It will give you what you need to copy a Chartbook. Chartbooks have a file extension of .cht. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-30 14:22:46] |
| Sierra_Chart Engineering - Posts: 17161 |
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Also refer to: Chartbooks (Workspaces): Sharing a Chartbook with Another User or Copying it to Another Installation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-24 20:10:41] |
| User135311 - Posts: 9 |
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hi team, last time you helped me a lot, that problem was solved. Now I have another one similar to the last one. I just activated the "Denali Exchange Data Feed NASDAQ TotalView Exchange", and when comparing multiple stocks information "total volume / bid volume / ask volume" with another two trading platforms that I use, I found that Sierrachart numbers are not matching with the other platforms. is there anything that I am missing in the configuration?.......thanks in advance for the help to solve this problem. regards, Paul. |
| [2024-10-24 20:33:53] |
| User135311 - Posts: 9 |
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hi team, forget the last note, ialready found what was the problem, I activate the wrong package......i just canceled the "Denali Exchange Data Feed NASDAQ TotalView Exchange" and activate the "Denali Exchange Data Feed US Equities Consolidated Tape", and now the information of the stocks is matching "total volume / bid volume / ask volume". now my question is....the cost of the "Denali Exchange Data Feed NASDAQ TotalView Exchange" will be refund to my account?......i just use it for less than one our. thanks in advance for the help. regards, Paul. |
| [2024-10-24 22:28:36] |
| John - SC Support - Posts: 36238 |
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We are sorry, but the exchanges are not refundable. The exchanges do not give refunds, and the fees are paid to the exchanges themselves. It does not matter how long you had the exchange active.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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