Support Board
Date/Time: Sat, 23 Nov 2024 22:47:33 +0000
Connection Time out
View Count: 175
| [2024-07-16 15:38:15] |
| User273273 - Posts: 8 |
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Hello, This morning my charts stopped working at 7am Pacific Time. I have tried many things ranging from deleting old intraday and daily data, restarting machine, connecting and disconnecting, etc. See attached screenshots. I'm also attaching trading service configuration Thanks Miguel Hidalgo |
 Image 007.png / V - Attached On 2024-07-16 15:37:15 UTC - Size: 18.82 KB - 43 views Image 008.png / V - Attached On 2024-07-16 15:37:20 UTC - Size: 3.08 KB - 42 views Attachment Deleted. |
| [2024-07-16 17:04:37] |
| Sierra_Chart Engineering - Posts: 17154 |
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For the solution, refer to post #4 here: Notice: Internet Connectivity Issues for Some Users Affecting Rithmic/Denali Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-16 19:42:50] |
| User273273 - Posts: 8 |
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Here is traceroute. I'm in Las Vegas. I use Cox as internet provider tracert ds28.sierracharts.com Tracing route to ds28.sierracharts.com [67.214.125.5] over a maximum of 30 hops: 1 1 ms 4 ms 3 ms 192.168.1.1 2 13 ms 12 ms 8 ms 10.73.96.1 3 9 ms 15 ms 9 ms 100.127.5.194 4 9 ms 10 ms 11 ms 100.120.102.40 5 91 ms 43 ms 25 ms sanjbprj01-ae1.rd.sj.cox.net [68.1.1.225] 6 * * * Request timed out. 7 * * * Request timed out. 8 * * 62 ms port-channel2.core3.mci3.he.net [184.104.198.34] 9 61 ms 55 ms 56 ms 100ge0-79.core1.stl1.he.net [184.104.188.81] 10 * * * Request timed out. 11 76 ms 67 ms 68 ms port-channel6.core2.det1.he.net [184.105.81.165] 12 77 ms 74 ms 74 ms 123-net-inc.10gigabitethernet0-3.core2.det1.he.net [184.105.48.202] 13 77 ms 75 ms 74 ms 67.214.125.193 14 76 ms 72 ms 75 ms 67.214.125.5 Trace complete. |
| [2024-07-16 20:53:28] |
| User273273 - Posts: 8 |
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Hello, I set up my mobile phone as personal hotspot (t-mobile network) and connect my workstation to it. After that charts load successfully. I think the issue must be COX networks connecting to sierracharts. Clearly running off my personal hotspot is not viable long term, so you need to figure out what the issue is with COX and sierra servers. Thanks Miguel Hidalgo |
| [2024-07-16 21:15:58] |
| Sierra_Chart Engineering - Posts: 17154 |
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We are in contact with our ISP on the issue. The problem is also affecting connectivity, to Rithmic servers as well. Or at least to the Rithmic Web server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-16 21:16:19
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