Support Board
Date/Time: Sat, 23 Nov 2024 22:26:36 +0000
[Locked] - Resolved: July 15, 2024 1:30 PM, US Equities/CFE/NASDAQ TotalView Data Feeds Down
View Count: 394
| [2024-07-15 18:08:42] |
| Sierra_Chart Engineering - Posts: 17154 |
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We are aware of the issue with our US equities, CFE and NASDAQ TotalView data feeds being down. This issue is due to Cogent. We are still in the process, with our relocation, of equipment out of Chicago to Michigan. And we still have been relying on connectivity between Chicago and Michigan from Cogent until this move has been fully completed. The reliance should have been removed by now, but due to a delay by another ISP, it has been delayed. We apologize for this issue. We are working to get it resolved as quickly as possible. At this point we recommend that you restart Sierra Chart to get the updated list of server addresses so you will have direct connectivity to Chicago. However, that connection will still go over Cogent and you may or may not be able to connect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-15 18:11:24
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| [2024-07-15 18:25:30] |
| Sierra_Chart Engineering - Posts: 17154 |
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The connectivity is back. Issue is resolved. There is missing historical data on one of our servers but we will get this patched, after the market close today after 4 PM. At this time restart Sierra Chart to get the updated list of addresses. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-15 18:26:39
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| [2024-07-15 23:16:03] |
| Sierra_Chart Engineering - Posts: 17154 |
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We will be patching the missing data, sometime between 8 PM to 9 PM Eastern time. We are patching NASDAQ TotalView at this time. The missing data problem only exists on one of the servers out of a total of four servers. It is easiest for us to patch the missing data, for CTA and UTP after 8 PM when the markets close. Once again restart Sierra Chart to get the updated list of connection addresses. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-16 02:58:33] |
| Sierra_Chart Engineering - Posts: 17154 |
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The missing data on one of the servers that had missing data is now patched.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-16 02:58:39
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