Support Board
Date/Time: Sat, 23 Nov 2024 23:52:35 +0000
Click to enter order DOM, issue with cursor position
View Count: 172
| [2024-07-11 10:48:23] |
| User745789 - Posts: 313 |
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I don't know how to describe this in words. Please see image. My cursor is in the price row 130.83. I want to buy at that 130.83, so I am pointing at that row, as can be seen. The cursor is clearly over qty "332". But the order will be placed for price 130.84, as can be seen by the rectangle, and the paced order - see second image - note where the order is placed vs where my cursor was clicked. This only happens at the top of the row. If I move my cursor to the very bottom of the row, the rectangle and order is placed at the correct price. And the cursor error is different for each DOM. I have tried a wireless mouse and wired mouse, same issue. I don't know if it is related, but when I use the extended rectangle tool, the rectangle draws about 5mm above where my cursor is clicked to initiate the tool. Date Time Of Last Edit: 2024-07-11 10:51:54
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 2024-07-11 18_40_01-FGBL F.US.DBU24[M] #1 _ FUT 8 1_2-10 1_2.png / V - Attached On 2024-07-11 10:48:07 UTC - Size: 21.46 KB - 46 views 2024-07-11 18_44_07-FGBL F.US.DBU24[M] #1 _ FUT 8 1_2-10 1_2.png / V - Attached On 2024-07-11 10:48:12 UTC - Size: 16.48 KB - 38 views |
| [2024-07-11 10:53:22] |
| User745789 - Posts: 313 |
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Another image, on this DOM if I deviate slightly above the center of the row, then the order will be placed in the cell above
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| 2024-07-11 18_51_36-FGBL F.US.DSXU24[M] #4 _ FUT ON EURO STO.png / V - Attached On 2024-07-11 10:53:16 UTC - Size: 22.02 KB - 42 views |
| [2024-07-11 12:37:43] |
| Sierra_Chart Engineering - Posts: 17154 |
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We do not observe this. The highlight box around the current price tracks the pointer precisely. Do you have the title bar removed from that trading DOM? Put the title bar back. Do not remove the title bar if you have removed it. Do you have a control bar attached to it? Provide a complete screenshot showing the entire trading DOM and its title bar. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-11 13:19:42] |
| User745789 - Posts: 313 |
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Confirm it was the missing title bar that caused the reported behaviour. Previously I had a control bar, a menu but no title bar. In a detached window. Date Time Of Last Edit: 2024-07-11 13:25:50
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| [2024-07-11 14:37:21] |
| Sierra_Chart Engineering - Posts: 17154 |
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Keep the title bar. These are going to be operating system issues that we have no control over.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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