Support Board
Date/Time: Sun, 24 Nov 2024 00:40:02 +0000
Rithmic Direct - Trading is not supported since recent update
View Count: 222
| [2024-07-09 09:53:01] |
| User963805 - Posts: 12 |
|
Hello I've using SC with Rithmic Apex with no issues until the recent update (last week) Now I'm getting disconnected from RTrader with the message You have been logged out because another program has been logged in with your credentials.... The SC message log says Trading is not supported. See attached I have double checked all the passwords etc and can't find the reason. If I turn off market data during the Rithmic login stage then RTrader stays open but I can't monitor my trades in the dashboard as the open trades and open positions columns are not showing. Please advise Thanks |
| [2024-07-09 10:33:27] |
| Sierra_Chart Engineering - Posts: 17154 |
|
A problem like this could not be related to a particular Sierra Chart version. It is true you would be logged out of RTrader when Sierra Chart is running and connected to Rithmic also. This is nothing new. Any other user would have the same issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-09 11:13:53] |
| User963805 - Posts: 12 |
|
This is simply not the case. I have been using Rithmic with market data on in conjunction with SC data for several months with no issue. What is more strange is that I have just logged on again to RTrader Pro with market data off and am now getting the long exposure/short exposure and open profit/closed profit columns. Earlier today and yesterday these were not showing. |
| [2024-07-09 11:42:47] |
| Sierra_Chart Engineering - Posts: 17154 |
|
You need to contact Rithmic about this. This is not a Sierra Chart limitation. We do not know the answer to any of your questions.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-09 11:42:56
|
To post a message in this thread, you need to log in with your Sierra Chart account: