Support Board
Date/Time: Sun, 24 Nov 2024 00:31:07 +0000
Rithmic Topstep data issue
View Count: 236
| [2024-07-08 15:38:09] |
| User439293 - Posts: 2 |
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Hello, i signed in to Topstep rithmic on sierra charts. the chars are not loading for the instrumenst. i also have the deleni data activated. please what could be the problem
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 Screenshot 2024-07-08 163703.png / V - Attached On 2024-07-08 15:37:24 UTC - Size: 42.14 KB - 46 views |
| [2024-07-08 16:50:38] |
| John - SC Support - Posts: 36238 |
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To begin with, you are not getting the data from our Denali Exchange Data Feed since you have not connected to your live, funded, futures trading account. Right now, your "Verified Until" data is showing as "0000-00-00". Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges You also need to redo the agreements for your account at the following link, as you have not entered a valid "Clearing Firm" and "Account Number" in the "Uniform Subscriber Agreement": https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements If you do not have an account that will qualify for the above, then we recommend the solution outlined at the following link: Easy Solution to CME Funded Trading Account Requirement -- Aside from this, you should be getting real-time data from Rithmic. Are you getting an error message? If so, what does it state? If you are not seeing anything specific, then please get us you Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-08 17:42:35] |
| User439293 - Posts: 2 |
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Does the brokerage use in the signing of the agreement have to be in the same name as the SC registration name?
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| [2024-07-08 18:23:51] |
| John - SC Support - Posts: 36238 |
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Yes. You can change the name you have setup in Sierra Chart at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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