Support Board

Date/Time: Mon, 16 Sep 2024 20:27:27 +0000

Post From: Rithmic Topstep data issue

[2024-07-08 16:50:38] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 34458
To begin with, you are not getting the data from our Denali Exchange Data Feed since you have not connected to your live, funded, futures trading account. Right now, your "Verified Until" data is showing as "0000-00-00". Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges You also need to redo the agreements for your account at the following link, as you have not entered a valid "Clearing Firm" and "Account Number" in the "Uniform Subscriber Agreement": https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements If you do not have an account that will qualify for the above, then we recommend the solution outlined at the following link: Easy Solution to CME Funded Trading Account Requirement -- Aside from this, you should be getting real-time data from Rithmic. Are you getting an error message? If so, what does it state? If you are not seeing anything specific, then please get us you Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing