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Date/Time: Sun, 08 Sep 2024 05:02:40 +0000

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ES-202409-CME changed to ESU24_FUT_CME

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[2024-07-07 22:38:30] #1 [Go To First Post]
sc-lv-0121 - Posts: 6
Hi, have tried to do self service support but could not find the answer. Have the ES Mini on multiple charts, added the subscription to "Denali Exchange Data Feed CME" and it's been working flawlessly. This weekend I added the "Denali Exchange Data Feed US Equities Consolidated Tape" and connected to the IBKR API, obviously some symbol conversion in SC perhaps was made automatically when switching from my futures or Trading Sim account to the API. I entered a few sim orders entering the "Trade and Current Quote Symbol" per IBKR symbol syntax and worked fine. Then I went back to the futures Dorman connection and at 18h EST the data for the ES wasn't coming in. This was on a chart that wasn't even used with IBKR. 1. Went to Edit - Translate Symbols to Current Service and that did not help 2. Went to Edit - Reload and Recalculate did not do anything 3. Closed and opened SC no data coming in. I went to search and change the symbol in the chart and it started updating. I do have some others charts / chartbooks as well as Overlay charts using this symbol and I can change these manually but: Question: 1. Adding the connection to IBKR (which I have done before with no issues like this) or Adding a sub to the Consolidated Tape will make the Symbol change? if so is there a way to update globally the new symbol on all charts? 2. Could this be related to the recent contract rollover? for Reference the symbol it shows from before that doesn't update the charts is ES-202409-CME and the symbol that works now is ESU24_FUT_CME Appreciate the help, there is no urgency with this, I just need to know what to do aside of symbol conversion and reloading. Thank you

[2024-07-07 23:03:57] #2 [Go To First Post]
sc-lv-0121 - Posts: 6
I tried going back to the IBKR connection and the symbol changed, so yes the ES-202409-CME is the IBKR Symbol and that's why it won't update when switching back to Teton Routing. Shouldn't the Translate Symbol Menu option switch back to the correct one?

[2024-07-07 23:22:43] #3 [Go To First Post]
sc-lv-0121 - Posts: 6
Also tried following this article Global Symbol Settings: Update Global Symbol Settings Global Settings / Symbol Settings / Update From Server

[2024-07-07 23:25:28] #4 [Go To First Post]
sc-lv-0121 - Posts: 6
running 2652 64-bit

[2024-07-07 23:26:03] #5 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
This is now resolved regarding the translation between those symbol formats. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings 1. Adding the connection to IBKR (which I have done before with no issues like this) or Adding a sub to the Consolidated Tape will make the Symbol change? if so is there a way to update globally the new symbol on all charts? Symbols will change, when using the Translate Symbols to Current Service command, or translating them when prompted during a change of service. Or if using this setting: Advanced Service Settings: Translate Symbols Automatically in Chartbooks and Quote Boards (Global Settings >> Advanced Service Settings >> Other) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-07 23:26:36

[2024-07-07 23:57:56] #6 [Go To First Post]
sc-lv-0121 - Posts: 6
Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Did this before as I found the article previously but the symbol did not refresh Symbols will change, when using the Translate Symbols to Current Service command, or translating them when prompted during a change of service. I understand, and I have seen all the issues with IBKR I'm sorry but I read this multiple times Global Symbol Settings: Update Global Symbol Settings and I have tried it with no success, no big deal, like I said I can change it manually. Unless you need me to provide more info, screenshots, etc. I recorded a quick video of me running through the process. Thanks again

[2024-07-08 00:17:46] #7 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
We updated the symbol settings after your posting. So you need to update them again on your side: Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-07-08 00:30:09] #8 [Go To First Post]
sc-lv-0121 - Posts: 6
We updated the symbol settings after your posting. So you need to update them again on your side: Ah, thank you, confirmed, all symbols were refreshed now. Honestly I feel for you guys that every time they change their symbols your system like "un-correlates" since (correct me if I'm wrong), SC doesn't know to which symbol should come back to after they changed it on their side, don't know if that is accurate that you have like a matching table. Personally if this happens again which most likely it will I am just going to change manually or even better, I suspect that moving forward perhaps I should run the IBKR connection over a second instance to avoid this from happening. Many many thanks for the fast response.

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