Support Board
Date/Time: Sun, 24 Nov 2024 01:49:15 +0000
SC crashes upon new study creation
View Count: 293
| [2024-07-05 19:32:58] |
| PS - Posts: 40 |
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Hello, I am running into a problem where any time I create a new custom study, build it, and try to add it to a chart, Sierra Chart crashes. I have run into this problem before. However, I previously just deleted the file, remade it, and it would work. That is no longer solving the problem. I have referred already to the support thread linked below. I've tried launching Sierra on safe mode. In this case, I am able to add custom studies to the chart (without safe mode any addition of a custom study crashes the software). but any time I try to make a new one and add that, Sierra crashes, even in safe mode. I have also tried removing all the CPP and DLL files from my ACS source / data folders. Doing this did not work. Add Custom Study crash? What can I do to resolve the issue? I would've tried uninstalling and reinstalling Sierra Chart, but I read somewhere in the documentation that this is unlikely to resolve problems in general. Happy belated 4th of July, and please advise. Thank you. Date Time Of Last Edit: 2024-07-05 19:33:24
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| [2024-07-05 19:37:22] |
| Sierra_Chart Engineering - Posts: 17154 |
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Are you using Remote Build to build the Custom DLL study?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-05 19:41:44] |
| PS - Posts: 40 |
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Yes, I am.
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| [2024-07-06 11:18:40] |
| PS - Posts: 40 |
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Is this a problem?
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| [2024-07-06 19:19:50] |
| Sierra_Chart Engineering - Posts: 17154 |
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No, it is not a problem to use Remote Build. Can you provide us the source code. Attach the CPP file here. Make it private.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-06 19:20:03
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| [2024-07-07 00:20:14] |
| PS - Posts: 40 |
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Apologies, I think I wasn't clear. I have tried multiple files / code. I have tried 1) the code I want to write for a new indicator 2) duplicate code of indicators I've previously written that compile and work fine (named differently) 3) duplicates of existing Sierra indicators (named differently) 4) even the template code that comes up when you create a new file (also changed the name here) In all cases, the Remote Build succeeds, I click add custom study, and Sierra crashes. If needed, I can share a screen recording of me doing this workflow, both in safe mode and "regular". |
| [2024-07-09 16:21:11] |
| PS - Posts: 40 |
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This has been resolved by uninstalling and reinstalling Sierra Chart.
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