Support Board
Date/Time: Sun, 24 Nov 2024 01:18:02 +0000
Missing Data/candles on one asset on all chartbooks/instance
View Count: 187
| [2024-07-05 17:55:03] |
| User145772 - Posts: 5 |
|
Hello Team, I've uploaded my screenshots. This issue is happened on my Macbook(parallel), new windows desktop, and in different instances. I've tried to remove the data several times but the issue persists. I noticed the open information is 0'd out, attached in screenshot. That shows in quote board and spreadsheet. I also attached a previous example where this happened on 3min bars for ES. Last week it happened for NQ on an overnight 1-2 hour period, just vacant from my platform. Could you please help me locate the source of this reoccurring issue? - Removing all studies from the chart does not resolve. Maybe the issue is the open price? Not sure why it's not loading for any indices. - Issue seems to be with specific time frames at work. The data shows fine for weekly/monthly, and clearly STF selections. - This issue started happening about 2 weeks ago. - I'm on version 2652 Links reviewed prior to requesting assistance. 1. Missing historical data for ESH24-CME 2. Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart 3. Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values |
 Previous example.png / V - Attached On 2024-07-05 17:54:49 UTC - Size: 118.03 KB - 36 views Quote Board.png / V - Attached On 2024-07-05 17:54:53 UTC - Size: 51.78 KB - 42 views Missing data.png / V - Attached On 2024-07-05 17:54:57 UTC - Size: 32.56 KB - 42 views |
| [2024-07-05 17:56:21] |
| John - SC Support - Posts: 36238 |
|
There is general issue with today's data. This is being looked into. We can not say at this time what occurred previously. Please wait until we have this resolved for today's data and then if it reoccurs, you will need to let us know at that time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-05 18:12:28] |
| Sierra_Chart Engineering - Posts: 17154 |
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There was only a temporary issue, on one server with NQ data. This is all.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-05 18:35:59] |
| User145772 - Posts: 5 |
|
Thank you for getting back with me! I wanted to ensure it's nothing that I was doing wrong in this situation. Let me know if there's anything I can do to possibly prevent this. - Indicies have an in general issue for today and is being looked into. - The past NQ concern is the screenshot may have been a one off with that specific server. If this issue continues, I'll be sure to notify you guys with details. |
| [2024-07-05 19:10:40] |
| John - SC Support - Posts: 36238 |
|
The problem with the lack of an Open for some of the CME Group data for today is from the exchange - they did not send any Open information. This will correct itself on Sunday evening.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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