Support Board
Date/Time: Sun, 24 Nov 2024 03:35:39 +0000
Post From: Missing Data/candles on one asset on all chartbooks/instance
| [2024-07-05 17:55:03] |
| User145772 - Posts: 5 |
|
Hello Team, I've uploaded my screenshots. This issue is happened on my Macbook(parallel), new windows desktop, and in different instances. I've tried to remove the data several times but the issue persists. I noticed the open information is 0'd out, attached in screenshot. That shows in quote board and spreadsheet. I also attached a previous example where this happened on 3min bars for ES. Last week it happened for NQ on an overnight 1-2 hour period, just vacant from my platform. Could you please help me locate the source of this reoccurring issue? - Removing all studies from the chart does not resolve. Maybe the issue is the open price? Not sure why it's not loading for any indices. - Issue seems to be with specific time frames at work. The data shows fine for weekly/monthly, and clearly STF selections. - This issue started happening about 2 weeks ago. - I'm on version 2652 Links reviewed prior to requesting assistance. 1. Missing historical data for ESH24-CME 2. Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart 3. Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values |
 Previous example.png / V - Attached On 2024-07-05 17:54:49 UTC - Size: 118.03 KB - 36 views Quote Board.png / V - Attached On 2024-07-05 17:54:53 UTC - Size: 51.78 KB - 42 views Missing data.png / V - Attached On 2024-07-05 17:54:57 UTC - Size: 32.56 KB - 43 views |