Support Board
Date/Time: Sat, 23 Nov 2024 18:10:30 +0000
Add Additional Symbol:
View Count: 361
| [2024-07-05 17:47:16] |
| User198125 - Posts: 38 |
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Hello, I have created an instrument and then used the 'Add Additional Symbol' indicator to add that to a existing chart. I notice that there is data missing for the created instrument. When I select, "delete and download data', it only updates the primary symbol selected for the chart and not the additional symbol. Is there a way to get the data in the Additional symbol to delete and download again as well without having to remove the indicator and re-add it? Thank you |
| [2024-07-05 17:47:34] |
| John - SC Support - Posts: 36238 |
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Select "Chart >> Reload and Recalculate" to get the "Add Additional Symbol" to fill in where there was missing data previously.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-05 20:20:59] |
| John - SC Support - Posts: 36238 |
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I've tried that many may times as well as "delete and download data" but once it gets stuck, it refuses to update.
Only real solution is to delete the scid files and for it to rebuild. I wouldn't mind if it was just one instrument but I have ten which is time consuming. We need an image of the chart for when this occurs and we need to know the symbols in the chart (both the main symbol and the Add Additional Symbol). Also, we would like you to open a chart for the the symbol used in the "Add Additional Symbol" and get us an image from the same time frame so we can see if there is data at that location or not. Follow these instructions to get us an image: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-05 22:18:47
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| [2024-07-05 22:18:16] |
| Sierra_Chart Engineering - Posts: 17150 |
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When I select, "delete and download data', it only updates the primary symbol selected for the chart and not the additional symbol.
Open a separate chart for the Additional Symbol and download any missing data:Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-05 22:18:30
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| [2024-07-26 10:07:26] |
| User198125 - Posts: 38 |
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Hello, Please excuse the delay in respond. Please find the information you need. https://www.sierrachart.com/image.php?Image=1721988102835.png | 2024-07-26 06:01:42.588 https://www.sierrachart.com/image.php?Image=1721988252938.png | 2024-07-26 06:04:12.606 Below is the instrument I created- perhaps there is something I need to add on here that I am missing? </settings> <settings> <symbol>{F.US.FVAU24}*-8+{F.US.TUAU24}*6+{F.US.TYAU24}*2</symbol> <description>5Y FLY</description> <category>0_BondSpreads</category> <security-type>futures</security-type> <currency-value-per-tick>1</currency-value-per-tick> <supports-market-depth>false</supports-market-depth> <uses-formula-operators>true</uses-formula-operators> <download-historical-data-for-formula-symbol>true</download-historical-data-for-formula-symbol> <is-custom-symbol>true</is-custom-symbol> </settings> Thank you for your assistance. |
 SC_NewSymbol.txt - Attached On 2024-07-26 09:52:17 UTC - Size: 2.03 KB - 130 views Attachment Deleted. ImageLog.txt - Attached On 2024-07-26 10:05:11 UTC - Size: 184 B - 143 views |
| [2024-07-26 17:42:53] |
| John - SC Support - Posts: 36238 |
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Please add the Custom Calculated Symbol into a different region - not in the same region as the main symbol for that chart and then get us an image of that chart. We want to be able to see the scales for that particular symbol.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-29 10:28:55] |
| User198125 - Posts: 38 |
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https://www.sierrachart.com/image.php?Image=1722248813121.png | 2024-07-29 06:26:53.730 It's a different instrument as this one today is not working but the issue is the same. Thank you |
| [2024-07-29 17:26:57] |
| John - SC Support - Posts: 36238 |
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Please open charts for the constituent symbols that make up that formula symbol (i.e ZNU24_FUT_CME and UBU24_FUT_CME) and make sure they both have data covering the time period where you see the flat line.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-30 10:10:19] |
| User198125 - Posts: 38 |
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https://www.sierrachart.com/image.php?Image=1722333926694.png All the data from the individual instruments are loaded and contain the data. If you look at the image above, the charts on the left are all the individual instruments. If you look at the yellow line on the right, this created using individual instruments. If I delete the study, "Add additional symbol, and then ad it back in, then the yellow line will print. But this is impractical to do on manay charts every day. Thank you. |
| [2024-07-30 14:58:27] |
| John - SC Support - Posts: 36238 |
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In this last image, what is entered for the "Add Additional Symbol" symbol? Please give us the information exactly as it is entered in the study.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-31 09:51:33] |
| User198125 - Posts: 38 |
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<settings> <symbol>{ZF-202409-CBOT}*-8+{ZT-202409-CBOT}*6+{ZN-202409-CBOT}*2</symbol> <description>5Y FLY</description> <category>0_BondSpreads</category> <security-type>futures</security-type> <currency-value-per-tick>1</currency-value-per-tick> <supports-market-depth>false</supports-market-depth> <uses-formula-operators>true</uses-formula-operators> <download-historical-data-for-formula-symbol>true</download-historical-data-for-formula-symbol> <is-custom-symbol>true</is-custom-symbol> </settings> I get this issue with many created instruments. But above is the instrument related to the yellow line in the image. |
| [2024-08-02 14:34:26] |
| John - SC Support - Posts: 36238 |
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Please get us a chart where you have this issue and we'll see if we can reproduce the problem with your chartbook. Follow these instructions to get us a Chartbook: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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